Vesmen Turtoga
@vesmenturtoga
BPO customer support associate improving satisfaction through fast, KPI-driven service.
PhilippinesWhat I'm looking for
I’m a BPO associate with 3 years of customer support experience across healthcare, retail, and logistics. I handle inbound and outbound calls, manage customer inquiries, and resolve billing, product, or service-related issues.
In fast-paced environments, I focus on customer satisfaction while meeting KPIs like AHT, CSAT, and first call resolution. At TechMahindra, I delivered customer service via call and chat, assisted with retail and logistics support, and helped with order-related tasks and administrative tracking.
At WIPRO, I supported healthcare insurance and ensured compliance with data privacy regulations (e.g., HIPAA). I also worked as a travel agency assistant and supported social media design and marketing materials, and I’m currently training in Funnel+ Automation and Apollo CRM, including payment integration.
Experience
Work history, roles, and key accomplishments
Handled healthcare insurance inquiries, escalations, and coverage/billing concerns while ensuring compliance with data privacy requirements (e.g., HIPAA) and focusing on customer satisfaction.
Provided customer support for healthcare, retail, and logistics clients via inbound/outbound calls and live chat, resolving billing and service-related issues while meeting KPIs for AHT, CSAT, and first-call resolution.
Travel Agency Assistant
Liege Visa Consultancy
Jan 2023 - Present (3 years 4 months)
Assisted with travel/visa client inquiries and booking support by verifying documents and handling calls, and created social media and flyer promotional materials for travel services.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science in Tourism Management, Tourism Management
2016 - 2024
Earned a BS in Tourism Management at the University of Cebu from 2016 to 2024.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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