VUveronica User
@veronicauser1
Dynamic EPIC Security Analyst with extensive customer service experience.
United StatesWhat I'm looking for
As an EPIC Security Analyst with over 10 years of experience, I have a proven track record of building and maintaining relationships with managers, peers, and end users. My expertise lies in provisioning access across multiple healthcare facilities, ensuring compliance with security protocols, and conducting thorough security audits to mitigate risks. I thrive in high-pressure environments and excel at managing multiple projects while adhering to strict deadlines.
My role at LEIDOS has allowed me to lead security projects and collaborate with various departments to enhance customer satisfaction. I am dedicated to training new staff and creating standard operating procedures that streamline operations. My background in customer service and technical support has equipped me with the skills necessary to communicate effectively and solve problems efficiently, ensuring that all stakeholders are informed and satisfied.
Experience
Work history, roles, and key accomplishments
EPIC Security Analyst
Leidos
May 2018 - Jan 2025 (6 years 8 months)
Provisioned and maintained access for healthcare providers via SER/EMP, ensuring compliance with security matrices and policies. Conducted security audits to monitor for inappropriate access and mitigate HIPAA compliance risks, escalating issues as needed.
Client Support Analyst
Trinity Health of New England
May 2015 - May 2018 (3 years)
Evaluated and implemented new software/hardware needs, collaborating with EPIC application teams for regional deployments. Served as a Team Lead for PC deployment, ensuring deadlines were met for EPIC Go Live and Technical Dress Rehearsal.
Desktop Analyst
Johnson Memorial Hospital
Apr 2014 - May 2015 (1 year 1 month)
Handled first-level calls from internal users, generating work orders and diagnosing minor hardware and software issues. Trended and escalated widespread/critical issues to appropriate staff for timely resolution.
Patient Care Tech
Johnson Memorial Hospital
Feb 2010 - Apr 2014 (4 years 2 months)
Provided patient care and assistance with daily living activities in a long-term care facility, including basic treatments and personal care. Monitored vital signs, accurately recorded patient health data, and participated in educational activities to improve care quality.
Emergency Department Technician
Johnson Memorial Hospital
Nov 2006 - Feb 2014 (7 years 3 months)
Worked under the supervision of MDs and RNs, providing care in a high-stress emergency department environment, including collecting tests and assisting in medical procedures. Performed tasks such as EKG, phlebotomy, and monitoring vital signs, while accurately processing patient information.
Aerospace Medical Technician
Bradley ANG
Jul 2005 - Jul 2013 (8 years)
Served as CPR Coordinator for Medical Staff Members and Lead Technician for Vaccination Clinics. Received NREMT and Combat Medical Training, applying these skills in civilian hospital settings.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associate of Arts, Technology
Studied computer programming using Java, C++, JavaScript, and HTML. Gained foundational knowledge in technology.
EPIC University
Certificate, EPIC Security
Completed training to become an EPIC Security Coordinator. Acquired specialized knowledge in EPIC security systems and protocols.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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