Open to opportunities

Joshua Janssen

@joshuajanssen

Message

Cybersecurity-focused systems analyst with 10+ years securing enterprise environments and supporting incident response.

United States

Message

What I'm looking for

I’m looking for an enterprise role where I can strengthen IAM, endpoint security, and incident response within NIST/SOC 2 or HIPAA-style compliance. I want to work with clear escalation processes, measurable risk reduction, and strong documentation standards.

I’m a military veteran and cybersecurity-focused IT professional with 10+ years supporting enterprise environments and earning CompTIA Security+. I specialize in Active Directory, Microsoft 365, access control, and endpoint security, with hands-on incident response support, risk mitigation, and continuous security improvements across compliance-driven settings.

In my most recent role as a Systems Analyst, I supported enterprise security and compliance aligned to NIST and SOC 2, and I reduced the IT ticket backlog by 75% by improving escalation workflows, strengthening documentation, and standardizing incident handling procedures. I troubleshoot and resolve security-related and system-level issues, manage access-related requests, and help maintain audit readiness through SQL-based reports and dashboards.

I’ve also led application systems and endpoint operations in healthcare environments where I enforced HIPAA compliance and secure handling of sensitive data. I served as escalation support for complex access control and security incidents, developed security training (including Relias-based training and phishing simulations), built Power BI/Tableau compliance reporting, and mentored a team of six to improve response times and reduce risk.

Experience

Work history, roles, and key accomplishments

Systems Analyst

Management Resource Group

Aug 2023 - Sep 2025 (2 years 1 month)

Supported enterprise security and compliance initiatives aligned to NIST and SOC 2, reducing the IT ticket backlog by 75% through improved escalation workflows and standardized incident handling. Troubleshot security- and system-related issues, managed access requests, and built SQL reporting/dashboards and an internal HTML/CSS compliance training portal with phishing simulations to reduce user ri

Incident Response NIST SOC Active Directory Microsoft 365 Access Control Endpoint Security SQL Reporting Security Training & Compliance

Manager, Application Systems

Valley Cities Behavioral Healthcare

Oct 2018 - Jun 2023 (4 years 8 months)

Led application systems support and data operations across multi-site clinical environments, ensuring HIPAA-aligned security, compliance, and integrity for EHR systems and user access management. Served as escalation point for access, performance, integrations, and security-related incidents, developed HIPAA/EHR training via Relias, and delivered Power BI/Tableau dashboards supporting audit readin

HIPAA compliance EHR Support User Access Management Escalations Relias Power BI Tableau Data Protection Active Directory

Consulting IT Roles

Consulting (Enterprise Contracts)

May 2015 - Jun 2019 (4 years 1 month)

Provided Tier II support, network administration, and infrastructure deployment across enterprise contract engagements in airline, healthcare, logistics, and corporate environments, supporting 100+ users. Administered Active Directory, email systems, VoIP, and network infrastructure, resolved access/connectivity/performance issues, and installed/configured switches, firewalls, servers, and UPS sys

Tier II Support Active Directory Network Administration Access Control VoIP Server Operations Troubleshooting Deployment

Desktop Support Team Lead

HealthPoint

Mar 2017 - Oct 2018 (1 year 7 months)

Managed Tier II help desk and endpoint operations across 10+ healthcare facilities, enforcing SLA compliance while escalating and resolving security-related incidents tied to account permissions and vulnerabilities. Oversaw endpoint security fundamentals (device inventory, software licensing, standardization), improved incident response consistency with documentation/SOPs, and trained/mentored six

Endpoint Security Help Desk Management SLA Access Control Incident Response Software Licensing