Josh Janssen
@joshjanssen
Cybersecurity Analyst delivering incident response and security operations to strengthen enterprise compliance, access control, and threat monitoring.
United StatesWhat I'm looking for
I’m a Cybersecurity Analyst and military veteran with 10+ years of experience supporting enterprise environments and a CompTIA Security+ certification. I specialize in security operations, incident response support, and access control—strengthening Active Directory, Microsoft 365 security, and endpoint security in compliance-driven settings aligned to NIST and SOC 2.
At Management Resource Group, I reduced an IT ticket backlog by 75% by improving escalation workflows and standardizing incident handling, while supporting incident response through troubleshooting and security-related issue resolution. I’ve also managed HIPAA-aligned application systems, enforced secure handling of sensitive data, built compliance reporting dashboards in Power BI/Tableau, and led security awareness efforts including recurring phishing simulations to reduce user risk.
Experience
Work history, roles, and key accomplishments
Systems Analyst
Management Resource Group
Aug 2023 - Sep 2025 (2 years 1 month)
Supported enterprise security and compliance initiatives aligned to NIST and SOC 2, reducing the IT ticket backlog by 75% through improved escalation workflows and standardized incident handling. Assisted incident response by troubleshooting security-related system issues, and built an internal compliance training portal with recurring phishing simulations to reduce user risk.
Manager, Application Systems
Valley Cities Behavioral Healthcare
Oct 2018 - Jun 2023 (4 years 8 months)
Led application systems support across multi-site clinical environments, enforcing HIPAA-aligned access controls and secure handling of sensitive patient data. Acted as escalation point for access, performance, and security-related incidents, and built Power BI/Tableau compliance dashboards supporting audit readiness while contributing to 30% growth above projections.
Desktop Support Team Lead
Healthpoint
Mar 2017 - Oct 2018 (1 year 7 months)
Managed endpoint operations and Tier II escalation across 10+ healthcare facilities, enforcing SLAs and prioritizing security-related incidents for timely resolution. Supervised help desk operations, strengthened endpoint security via device inventory and standardization, and trained/mentored a team of six to improve response times and reduce risk.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Science, Information Technology Management
Earned an M.S. in Information Technology Management from Western Governors University.
International Academy of Design & Technology / Sanford Brown
Bachelor of Science, Information Technology
Completed a B.S. in Information Technology through International Academy of Design & Technology / Sanford Brown (Cybersecurity Training, remote).
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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