Open to opportunities

Kevin Hans

@kevinhans

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Dedicated customer service expert with a strong background in IT.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a dynamic environment, focusing on cybersecurity and system administration while fostering a collaborative team culture.

I am a dedicated customer service expert with extensive experience in Navy Medicine and a strong background in IT and cybersecurity. My military-grade work ethic and attention to detail have equipped me to manage high-pressure environments effectively. I have coordinated complex procedures and implemented technological solutions that significantly improve efficiency.

Throughout my career, I have developed a passion for cybersecurity, system administration, and network security. My hands-on experience includes troubleshooting, risk management, and compliance. I take pride in my ability to work well in a team and under pressure, which has been essential in my roles, particularly in the medical field where I provided patient care to over 8,000 beneficiaries and managed numerous surgical procedures.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Sehi Computer Products, Inc.

Apr 2025 - Present (3 months)

Responded to user requests for technical support, including password resets, network connectivity, and software functionality. Installed, maintained, and troubleshot hardware for HP, Lenovo, and Dell products. Assisted non-technical users by explaining best security practices and software usage.

Technical Support

Preoperative Evaluation Clinic

Naval Hospital Pensacola

Nov 2018 - Present (6 years 8 months)

Led a five-member team in a newly opened clinic, improving pre-surgical processes and reducing wait times by 15%. Created and managed over 1,300 surgical records, ensuring accuracy and preventing delays in patient care.

Team Leadership Process Improvement Patient Care Coordination Clinic Operations

ENT Clinic

Naval Hospital Camp Pendleton

Jun 2016 - Present (9 years 1 month)

Provided patient care to over 8,000 beneficiaries, supporting seven providers across multiple facilities. Coordinated over 1,500 surgeries, managing patient care for individuals with complex medical histories. Developed and implemented a new sterilization procedure for ENT scopes, saving $13,000 annually.

Patient Care Sterilization Medical Records Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Northwood High School

High School Diploma, General Studies

Completed high school education, building foundational knowledge across various subjects. Developed essential academic and interpersonal skills.

Petty Officer Leadership Course

Certificate, Leadership

Completed the Petty Officer Leadership Course, focusing on leadership principles and team management. Gained skills in effective communication and decision-making.

Irvine Valley College

Associate's Degree (in progress), General Studies

Pursued general education coursework, developing a broad academic foundation. Engaged in various subjects to prepare for further studies.

Southern California Institute of Technology

Certificate, Computer Networking and Cybersecurity

Completed a Certificate in Computer Networking and Cybersecurity, gaining specialized knowledge in network infrastructure and security protocols. Developed practical skills in troubleshooting, risk management, and compliance.