TeNeisha Ragin

I’m a results-driven IT Support Specialist and Cybersecurity Analyst with 10+ years of experience in regulated healthcare and military environments. I focus on fast, accurate Tier 1/Tier 2 technical support while strengthening security posture in parallel—so teams stay productive without compromising compliance.

I’m proficient in Active Directory administration, endpoint management, VPN configuration, and enterprise SaaS migration, with a strong track record of keeping environments secure and audit-ready. I’ve supported 50+ end users during enterprise Epic SaaS migration, resolving access, configuration, and workflow issues while reinforcing HIPAA-aligned data security and access control practices.

On the security side, I bring vulnerability assessment and hardening experience across virtualized environments, including VLAN segmentation, SIEM monitoring, and log analysis. I’m skilled in incident detection and response, EDR-focused capabilities, and SOC operations using Splunk SIEM, helping ensure reliable monitoring and timely escalation through ticketing systems.

I also build and validate real-world scenarios through hands-on projects—designing VMware/pfSense network segmentation, running vulnerability scanning with Nessus and Nmap, forwarding Windows Server logs to Splunk, and enforcing Identity & Access Management controls. My work is guided by NIST and Zero Trust security principles, with a strong commitment to HIPAA compliance, data privacy, and secure operations.