Veronica Montoya

I am an exceptionally motivated customer service specialist with over five years of experience providing high-quality Medicare and benefits support in fast-paced, remote call-center environments. I pride myself on building positive relationships, going the extra mile for customers, and maintaining meticulous documentation while remaining HIPAA-compliant.

I have extensive experience handling inbound and outbound calls, managing sensitive PHI using systems such as ONE and MMIS, and placing large volumes of outbound calls with efficiency and empathy. I routinely guide customers through application processes, verify eligibility, and provide referrals to resources and insurance agents as needed.

My strengths include outstanding communication, problem-solving, multi-tasking, strong organizational skills, and proficiency with Microsoft Office, Outlook, IVR systems, and remote call-center tools. I perform well independently and as part of a team, and I focus on delivering consistent, measurable customer outcomes.