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Veronica Knaflic

@veronicaknaflic

IT asset management professional at Komatsu Mining Engineering supporting software licensing, enterprise inventory, and technology lifecycle needs.

United States

Message

At Komatsu Mining Engineering, I supported enterprise software, hardware, and technology assets. I worked with business teams to evaluate technology requirements, assisted with software deployment, and coordinated hardware repairs with vendors.

At Wisconsin Department of Human Services, I supported software licensing, inventory, and auditing across enterprise platforms, and deployed SCCM-managed applications. Earlier, at Joy Global / P&H Mining Equipment, I supported engineering applications and managed Active Directory access for engineering teams.

Experience

Work history, roles, and key accomplishments

Desktop Support Technician

Komatsu Mining Engineering

Jan 2017 - Jan 2026 (9 years)

Supported enterprise software, hardware, and technology assets while coordinating requirements with business and technical teams. Coordinated warranty and non-warranty hardware repairs with vendors and external service providers.

Software License Management IT Asset Management Software Deployment Application Support Vendor coordination Technical Documentation Business requirements analysis Process Improvement Hardware Warranty Help Desk

IT Support / Technology Services

Wisconsin Department of Human Services

Jan 2014 - Jan 2017 (3 years)

Served as primary IT contact supporting approximately 500 employees across Milwaukee and Waukesha County operations. Researched and purchased software and hardware based on organizational and project requirements.

Software Licensing IT Asset Management Software Auditing SCCM Application Deployment Vendor coordination Help Desk Cherwell Microsoft Office

Information Technology Administrator

Joy Global / P&H Mining Equipment

Jan 2012 - Jan 2014 (2 years)

Supported enterprise hardware, software, and user technology requirements in an engineering environment. Created and maintained Help Desk records using Single Point of Contact (SPOC).