Noah Koo

Accountable for the monitoring, tracking, and maintenance of an accurate count of all deployed
hardware/software assets, licenses, warranty agreements, and renewals.

Process POs and track progress from quote to implementation

Problem-solves issues, and communicates and interacts with colleagues, other departments and
management on potential compliance issues

Inventory management

Resolved tickets using Fresh service in conjunction with various administration consoles.
Deployed Microsoft workstations on Dell and Microsoft machines for new hires following set procedures.
Managed conference room A/V solutions in an enterprise setting.

Maintain, analyze, troubleshoot, and repair Microsoft computer systems, hardware and computer peripherals.

Install new software packages and upgrades.

Support and maintain user account information including rights, security and systems groups.

PC imaging and hardware assignments.

Analyzed and processed 500+ actively used computer within company premises, disposed of outdated and obsolete technological assets.

Revised and created new information technology policies pertaining to environmental disposal, rentals, and data protection.

Assisted in information technology repairs, liquidation of unused assets, and implementation of telecommunications services, LAN/WAN networks,