Open to opportunities

Veronicah Njuguna

@veronicahnjuguna

Message

Results-driven Virtual Assistant combining administrative support, customer service, and accounting.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can manage calendars and email, support customers, and contribute to bookkeeping or accounting—using CRM, organized record-keeping, and accurate multitasking to improve day-to-day operations.

I’m a results-driven Virtual Assistant with over three years of experience delivering remote administrative, customer service, and accounting support. I’m known for multitasking while maintaining accuracy, clear communication, and reliable support for business operations.

In my virtual support work, I manage calendars, appointments, and meeting schedules, handle email management, and respond to client inquiries professionally. I also perform data entry, internet research, and document preparation, while organizing digital files and maintaining accurate records.

I’ve supported customers directly as a Virtual Customer Assistant by responding via phone, email, and chat, resolving complaints with timely solutions, and keeping customer records up to date. I’ve also updated CRM systems and helped clients with account information and service requests to maintain satisfaction.

Before and alongside virtual support, I worked as an Accountant and Administrative Assistant—managing bookkeeping, processing invoices and payments, assisting with payroll preparation, and reconciling accounts. With CPA certification ongoing and strong attention to confidentiality, I bring dependable financial and administrative discipline to every task.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Dec 2025 - Present (6 months)

Managed client calendars, handled email inquiries, and coordinated virtual meetings while keeping digital files organized and records accurate. Performed data entry, internet research, and document preparation to support efficient remote operations.

Calendar Management Data Entry Internet Research document preparation Client Communication Record keeping Google Workspace Microsoft Office Suite

AI Trainer

Outlier, RWS, Handshake AI

Jun 2023 - Apr 2026 (2 years 10 months)

Trained and evaluated AI models by reviewing responses for accuracy, relevance, and quality. Improved AI-generated content through detailed feedback and data annotation while maintaining high accuracy across large training task volumes.

AI model evaluation Data Annotation Quality Assurance Natural Language Processing Research

Virtual Customer Assistant

Trust Link

Jan 2025 - Dec 2025 (11 months)

Provided customer support across phone, email, and chat, resolving complaints with timely solutions. Maintained customer records and updated CRM systems to support accurate account and service requests.

Customer Service Customer Support Complaint Resolution CRM Systems Phone Support Email Support Chat Support Time Management

Accountant

Spondoo Accountants

Jun 2022 - Dec 2024 (2 years 6 months)

Managed bookkeeping and maintained financial records, including processing invoices, payments, and expense reports. Supported payroll preparation, performed account reconciliations, and prepared financial reports with confidentiality and accuracy.

Bookkeeping Invoice Processing Payment Processing Expense Reporting Payroll Support Account Reconciliation Financial Reporting Accounting Support Record keeping Confidentiality

Administrative Assistant

Kirk Construction Company

Sep 2021 - Apr 2022 (7 months)

Provided administrative support to management and staff by scheduling meetings, preparing reports, and managing office correspondence. Organized records and files and assisted with data entry and office coordination to support daily operations.