Open to opportunities

Rhoda Bii

@rhodabii

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Detail-oriented virtual assistant specializing in customer support and AI training.

Kenya

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What I'm looking for

I am seeking remote roles where I can apply my ICT background, deliver accurate data entry and AI training work, support customers via live chat, manage calendars/emails, and contribute to collaborative, remote-first teams with clear processes and growth opportunities.

I am a tech-savvy virtual assistant with a background in ICT and hands-on experience in customer support, administration, data entry, and AI training. I consistently deliver accurate, timely work—handling 50+ customer queries daily with 95% satisfaction and completing AI training tasks with 98% accuracy.

I excel at calendar and email management, live chat support, CRM usage, and supporting remote teams by coordinating communication and documents. I bring reliability, strong organizational skills, and a focus on error-free delivery to every role.

Experience

Work history, roles, and key accomplishments

Sales Executive

Unknown

Jan 2022 - Dec 2025 (3 years 11 months)

Handled customer inquiries and support, improving satisfaction while managing high daily volumes and maintaining a 95% satisfaction rate.

Customer Support Live Chat CRM Communication Sales Query Resolution Customer Satisfaction Phone Support

Virtual Assistant

Self Employed

Jan 2022 - May 2025 (3 years 4 months)

Provided virtual assistant services including administrative support, calendar and email management, and appointment scheduling, maintaining high accuracy and reliable delivery for clients.

Administrative Support Data Entry Google Workspace MS Office Scheduling CRM Remote Collaboration

Education

Degrees, certifications, and relevant coursework

Laikipia University

Bachelor of Science, Information and Communication Technology

2021 - 2025

Bachelor's degree in Information and Communication Technology completed at Laikipia University, focusing on ICT principles and practical applications.