Vera Ngan
@verangan
Customer success professional at Orange Cameroon who supported business customers with SIM solutions, client follow-up, and service needs.
CameroonWhat I'm looking for
At Orange Cameroon, I supported business customer acquisition by promoting business SIM solutions and explaining service options to prospective customers.
I followed up with customers by phone and WhatsApp, assisted with requests, and helped coordinate service or operational issues when additional support was needed.
At CMA Buea, I supported community health campaigns, sharing information with households and helping coordinate field activities. I also registered participants and issued vaccination cards for the 5th Round COVID-19 Vaccination Campaign.
I hold a BSc in Women & Gender Studies with Journalism & Mass Communication from the University of Buea. I’m seeking to bring my practical, service-oriented approach to a remote Customer Success team.
Experience
Work history, roles, and key accomplishments
Professional Intern – Sales, Client & Operational Support
Orange Cameroon
Jan 2023 - Jan 2026 (3 years)
Supported business customer acquisition by promoting business SIM solutions and explaining service options. Maintained customer contact through phone and WhatsApp, and supported day-to-day commercial and operational activities.
Community Health Worker
CMA Buea
Jan 2022 - Dec 2022 (11 months)
Supported community distribution activities during mosquito-net and maternal and child health campaigns, including Vitamin A and Albendazole initiatives. Communicated health information to households and supported field coordination.
Recorder – COVID-19 Vaccination Campaign
5th Round COVID-19 Vaccination Campaign, CMA Buea
Jan 2022 - Dec 2022 (11 months)
Registered participants and issued vaccination cards while maintaining accurate participant information during a time-sensitive campaign.
Intern
Women's Empowerment and Family Center
Jan 2022 - Dec 2022 (11 months)
Assisted with community outreach, client intake, and routine social-support administration.
Volunteer Organizer
University of Buea
Jan 2019 - Dec 2020 (1 year 11 months)
Co-organized awareness activities for the 16 Days of Activism Against Gender-Based Violence and supported participant engagement and event logistics.
Sales Representative
Divine Mercy Poultry Farm
Jan 2018 - Dec 2019 (1 year 11 months)
Handled direct customer sales and point-of-sale transactions and supported basic inventory tracking.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Women & Gender Studies with Journalism & Mass Communication
Bachelor of Science in Women & Gender Studies with Journalism & Mass Communication.
Inter Comprehensive School, Buea
GCE Advanced Level
GCE Advanced Level from Inter Comprehensive School, Buea.
Government Bilingual School, Eyumojock
GCE Ordinary Level
GCE Ordinary Level from Government Bilingual School, Eyumojock.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Salary expectations
Job categories
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