Open to opportunities

Marion Ngwefang

@marionngwefang

Message

I manage client communications, scheduling, and service operations that build loyalty and keep delivery on track.

Cameroon

Message

What I'm looking for

I'm looking for a remote or hybrid role where I can support customers, coordinate schedules and follow-ups, maintain accurate records, and contribute through professional communication. I'm flexible to work U.S. Central Time business hours.

I've supported client communication, scheduling, and service delivery across retail, event planning, and community programs in Cameroon. At the World Food Programme, I coordinated reporting and follow-ups with partners, stakeholders, and beneficiary families while maintaining confidential records.

In customer service and event planning, I've handled inquiries, orders, complaints, consultations, vendor coordination, and lead follow-up. I bring professional, empathetic communication, accurate recordkeeping, and experience working across phone, WhatsApp/SMS, and digital channels.

Experience

Work history, roles, and key accomplishments

Volunteer Communications & M&E Officer

World Food Programme

Aug 2025 - Dec 2025 (4 months)

Served as the primary communications link between cooperating partners, community stakeholders, and the program team, coordinating monthly reporting and follow-up communications. Verified and cross-checked partner reports for accuracy, catching gaps and inconsistencies with a 90–95% catch rate.

Communication Skills Monitoring and Evaluation Reporting Coordination Data Verification Stakeholder Management Confidentiality

Event Planning Assistant / Business Development Support

Décor with Grace – Event Planning & Décor Services

Jan 2023 - Dec 2025 (2 years 11 months)

Responded to client inquiries and followed up with prospects, converting leads into paying clients for event décor and planning services, contributing to an estimated 20–30% increase in client inquiries. Assisted in developing customized event packages and pricing options, helping improve client conversion by an estimated 15%.

Event Planning Client Relations Lead Conversion Vendor Management Social Media Marketing Content Creation Coordination

Customer Service / Sales Operations

Santa Lucia

Jan 2022 - Dec 2024 (2 years 11 months)

Managed daily customer interactions in person and via WhatsApp/SMS, handling inquiries, orders, and complaints, and resolving issues promptly and professionally. Recommended products tailored to customer needs and supported upselling/cross-selling, contributing to stronger purchase decisions and repeat business.

Customer Service Sales Upselling Cross Selling Order Processing Record keeping Inventory Management Supplier Coordination Communication Skills

Social Affairs Intern

Divisional Delegation of Social Affairs

Jul 2022 - Sep 2022 (2 months)

Acted as a point of contact for vulnerable populations, accompanying them to services and ensuring timely, appropriate assistance. Processed school fee exemption documentation, contributing to an estimated 70% increase in school attendance among supported cases.

Case Management Documentation Social Work Vulnerability Assessment Reporting Confidentiality