Venita Solomons
@venitasolomons
I improve platform experiences through customer support, quality assurance, and coordination.
South AfricaWhat I'm looking for
At RLabs, I maintain accurate Yoma platform content, review opportunities for quality and credibility, and support youth users, partners, and stakeholders across multiple channels.
I've developed onboarding resources, user guides, and help materials; identified and escalated bugs; and collected user feedback to inform product improvements. I also coordinate user testing, youth engagement activities, workshops, and partner onboarding while keeping platform data accurate and consistent.
My earlier RLabs work in reception, events, café service, and university support strengthened my practical customer service, administration, logistics, and communication skills.
Experience
Work history, roles, and key accomplishments
Customer Service and Platform Management Coordinator
RLabs
Jun 2019 - Present (7 years 4 months)
Conducted quality assurance reviews and maintained platform content to ensure accuracy and user satisfaction. Delivered customer support and developed user guides to improve platform adoption.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
Higher Certificate, Human Resource Practice
2022 - 2023
Completed a Higher Certificate in Human Resource Practice, gaining foundational knowledge in HR principles and practices.
Rocklands Secondary School
National Senior Certificate, General Studies
2013 - 2017
Obtained the National Senior Certificate, completing secondary education with a focus on foundational academic subjects.
Damelin
Certificate, Aviation
2019 -
Earned a Cabin Crew Certification, developing skills in customer service, safety procedures, and in-flight operations.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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