Vee Ace

Advocated for clients, conducting comprehensive intakes, assessments, safety plans, and service plans for survivors of sexual assault. Supported clients within various community systems, including medical, social, and criminal justice, providing follow-up and hospital accompaniment.

Administered and collected Covid-19 saliva tests, traveling to various towns in Texas as part of a mobile team. Inputted patient information into the DocsHealth system, provided customer service, and assisted with Covid vaccinations and military physicals.

Assisted Veterans with appointment scheduling, reminders, and verifications, sending referrals to providers as needed. Worked as part of the bilingual and Mental Health departments, ensuring comprehensive support for veterans.

Managed the care of children aged 13-17 at an emergency shelter, ensuring their safety and well-being, including supervision during night shifts and escorting to various facilities. As a Case Manager, built trust with unaccompanied minors and parents to facilitate their placement with sponsors, submitting necessary paperwork to ORR.

Assisted customers in selecting optimal insurance policies for their families and vehicles, providing excellent customer service. Processed payments for new policies, renewals, and cancellations, and collected personal and vehicle information for agency submission.

Delivered high-quality customer service to enhance the purchasing and payment experience for customers. Educated customers on product options to ensure satisfaction and merchandised store displays to maintain an appealing retail environment.

Assisted clients with online banking issues, including unlocking accounts, bill pay, login problems, and account inquiries. Managed various banking tasks such as balance checks, money transfers, travel notes, debit card orders, address changes, and account closures.

Collected rent from tenants and addressed maintenance requests to ensure properties were in optimal condition. Prepared applications for new employees, managed drug tests and orientations, and processed applications for new CDL driving school students.

Educated customers on various credit card products and available APRs, delivering informational sales presentations to build client relationships. Collected customer feedback to implement process improvements and provided accurate information in response to inquiries.

Pursued a Bachelor of Science in Psychology, focusing on core psychological principles and theories. Engaged in coursework that expanded understanding of human behavior and mental processes.

Completed an Associate of Science degree with a focus on Criminal Justice. Gained foundational knowledge in legal systems, criminal behavior, and justice administration.

Obtained a High School Diploma, completing general education requirements. Developed foundational academic skills across various subjects.