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Vasyl Kovalchuk

@vasylkovalchuk

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Technical support specialist skilled in moderation, troubleshooting, and automation.

Zimbabwe

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What I'm looking for

I seek a remote role where I can apply moderation and technical support skills, build automation, collaborate with QA/product teams, and contribute to clear documentation and scalable processes.

I am a Technical Support Specialist and Content Moderator with hands-on experience troubleshooting software and hardware issues, configuring web platforms, and improving support processes through automation.

Between 2022 and 2025 I supported users at a remote, international company under NDA, documented solutions, reported policy violations, and maintained accuracy in responses while collaborating with QA and product teams.

I also provided remote technical support via Upwork (2023–2024), handled web platform setup (WordPress, Tilda), integrated APIs, and built automation using tools like Zapier and LLMs to streamline repetitive tasks.

I hold a Master’s Degree in Computer Science from Poltava Polytechnic University and I focus on delivering clear documentation, efficient workflows, and consistent content moderation aligned with platform guidelines.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Remote International Company

Jan 2022 - Jan 2025 (3 years)

Troubleshot software and hardware issues, configured online tools, and documented solutions to improve support accuracy; reported policy violations and coordinated with QA and product teams to maintain compliance.

Technical Support Troubleshooting WordPress APIs Documentation Customer Support Automation Tools

Content Moderator

Upwork (Remote)

Jan 2023 - Jan 2024 (1 year)

Reviewed and evaluated text, image, audio and video content against platform guidelines, flagged policy violations, and developed checklists and templates to streamline moderation workflows.