philip benedicto caalim

I am an enthusiastic Computer Science student with real-world experience as a Freelance Web Developer, Social Media Specialist, and Technical Support Professional. My journey in technology has equipped me with the skills to build responsive WordPress websites, manage social media platforms, and provide customer-focused technical support. I pride myself on my ability to deliver results that align with client goals while balancing project deadlines and troubleshooting technical issues.

Currently, I am working as a Technical Support Representative at TTEC, where I assist Verizon Fios customers with their internet, TV, and phone service issues. My role involves guiding customers through step-by-step solutions and documenting all interactions in internal CRM systems. Additionally, I have developed a WordPress-based website for a client, focusing on layout design and content integration, which has further honed my skills in web development and digital marketing.