Vladislav Baichurin

As a Product Support Specialist with over two years of experience in a complex B2B/B2C SaaS environment, I pride myself on my technical troubleshooting abilities and my empathetic approach to customer service. My role at Gologin has allowed me to provide first- and second-line support for a desktop anti-detect browser, where I consistently deliver solutions with an average response time of under 10 minutes. I thrive in fast-paced environments and am known for my initiative in improving product usability and internal processes.

Throughout my career, I have actively contributed to the success of my team by identifying and reporting UI and critical launch bugs, many of which have led to significant product improvements. I have also taken the lead in writing over five internal knowledge base articles, enhancing our documentation and refining user flows. My collaboration with QA and product teams has been instrumental in advocating for user needs and ensuring high customer satisfaction.