VBVasilii Belousov
@vasyabelous
Hi there! I'm Vasilii, a Senior Customer Support Specialist.
IndonesiaWhat I'm looking for
I am an experienced and reliable Customer Service Representative with over 4 years of dedicated experience. I have strong organizational and administrative skills and am able to work independently or as part of a team.
In my previous roles, I've managed diverse cases and requests efficiently via Zendesk and Intercom. I also collected customer feedback, feature requests, prepared reports for the Product team, and reported bugs to the Development team using Jira and Asana.
I'm eager to find a challenging role where I can utilize my skills to improve user satisfaction and help make your project successful.
Experience
Work history, roles, and key accomplishments
EMSenior Customer Support Agent
EMCD
May 2021 - Feb 2023 (1 year 9 months)
Effectively handled a variety of cases and special requests, including resolving KYC issues, 2FA deactivation, and P2P disputes. Proactively collected customer feedback and feature requests, prepared detailed reports for the Product team. Identified and reported bugs to the Product Development team via Jira and communicated with affected customers to resolve issues.
HESenior Customer Support Specialist
Helpo
Feb 2021 - Feb 2023 (2 years)
Provided fast and friendly customer support via Zendesk for the company's fitness apps. Reported issues and delivered customer feedback to Product and Marketing teams using Asana. Contributed to improving templates to enhance both user experience and teamwork.
MEOnline English Teacher
Magic English
Feb 2018 - Jan 2021 (2 years 11 months)
Conducted private and group classes for students of varying ages, achieving a 94.5% satisfactory rate. Developed online courseware, including educational activities.
TRCustomer Service Agent
Trucker.group
Jan 2017 - Dec 2017 (11 months)
Addressed a variety of customer inquiries across different channels. Managed and resolved customer's complaints.
Education
Degrees, certifications, and relevant coursework
Vasilii hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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