Umi Tilawat

I am a dedicated and highly skilled customer service professional with over 11 years of experience delivering exceptional support to clients. My journey has equipped me with the ability to manage complex customer interactions while multitasking effectively. I have utilized advanced tools such as Zendesk, BOB, and Skype to enhance the customer experience. Currently, I am seeking a remote role as a Virtual Administrative Assistant where I can leverage my expertise to support organizational goals while ensuring outstanding client satisfaction.

In my current role as an AI Training Specialist at Outlier.ai, I collaborate with AI development teams to train machine learning models, ensuring data quality and adherence to project guidelines. My previous experience as a Customer Care Specialist at Lazada.co.id allowed me to manage customer inquiries efficiently, maintaining a satisfaction rate of over 95%. I have also contributed to the success of my team at KFC's call center by streamlining communication processes and exceeding performance targets consistently.