At Wipro Limited, I provide operational support for business-critical production applications, including MV90 and TOMS Gold band. I monitor application health and service availability and support deployments, upgrades, and maintenance.
I manage incidents, service requests, and changes through ServiceNow, and perform server health checks and post-deployment validations. I also administer user access through Active Directory and CyberArk.
As an Application Support Engineer at Wipro Limited, I delivered Level 1 and Level 2 support for enterprise applications. I investigated production issues using application logs and monitoring tools, managed SFTP transfers, and conducted root cause analysis for recurring incidents.
I’ve supported critical production systems while maintaining SLA compliance and contributed to faster incident resolution through coordination with development, infrastructure, database, network, and cloud teams. My background also includes ITIL-based support processes, Windows Server administration, and Azure support.
