At Wipro, I support business solutions and technology changes, assess their impact, and communicate with stakeholders. I also validate applications and monitor scheduled batch jobs, troubleshooting failures to help keep services stable for business users.
I handle L1/L2 incidents and service requests within SLA using ServiceNow, and troubleshoot Windows, Microsoft 365, Teams, VPN, MFA, Active Directory, and application issues. I prepare operational reports, identify recurring issues, and recommend preventive actions.
