Open to opportunities

Vanz Nedic

@vanznedic

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Experienced manager in workforce management and optimization.

Philippines

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What I'm looking for

I seek a dynamic role where I can leverage my workforce management expertise to drive operational excellence and foster team development.

I am a dedicated workforce management professional with extensive experience in leading teams and optimizing operational efficiency. Currently, I serve as a Manager I at Concentrix, where I spearhead workforce planning and analytics to enhance productivity and employee engagement. My role involves collaborating with cross-functional teams to align business objectives with workforce needs, ensuring a seamless operational flow.

Throughout my career, I have held various managerial positions across reputable organizations, including IBEX and Tech Mahindra, where I successfully led teams to support global operations. My focus on developing processes and fostering innovation has consistently resulted in improved accuracy and timeliness of deliverables. I am passionate about creating a positive work environment that empowers teams to exceed expectations and achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Manager I, Workforce Management

Current

Concentrix

Feb 2024 - Present (1 year 5 months)

Responsible for leading workforce planning and optimization efforts to ensure operational efficiency and productivity. This includes managing scheduling, forecasting, real-time analytics, and employee engagement strategies for the organization. Collaborate with cross-functional teams and leadership to drive solutions that balance business objectives with workforce needs.

Workforce Planning Optimization Scheduling Forecasting Employee Engagement Leadership Productivity

Manager, Real-Time Management

IBEX

Oct 2022 - Present (2 years 9 months)

Led a team of Workforce Assistant Managers and Supervisors supporting over 50 Analysts Globally to optimize and deliver Workforce Management Processes. Developed and documented processes to improve accuracy and timeliness of all deliverables, providing sound assistance to all Verticals of the company.

Workforce Management Team Leadership Process Improvement Optimization Documentation Training Mentoring

Associate Manager, MIS/WFM

Tech Mahindra

Mar 2022 - Present (3 years 4 months)

Led a team of Workforce Group Leads, Supervisors, and Analysts from Capacity Planning, Scheduling, and Real-Time Management assigned to multiple Programs. Provided End-to-End Workforce Management Support for various projects.

Workforce Management Capacity Planning Scheduling Team Leadership Project Management End To End Support Operations Management Process Optimization

Workforce Supervisor

Alorica

Aug 2021 - Present (3 years 11 months)

Led a team of Analysts from Capacity Planning, Scheduling, and Real-Time Management assigned to multiple Programs and Lines of Business. Ensured Operations and other departments met their KPIs on a daily, weekly, and monthly basis.

Capacity Planning Scheduling KPIs Operations Management Team Leadership Performance Monitoring Data Analysis Reporting

WFM Planning Specialist

KMC Solutions

Jul 2019 - Present (6 years)

Coordinated weekly staffing calls with Recruitment, Training, Quality Team, Site Operations, and Real-time Management Team. Provided staffing plans, recommendations, and identified opportunities across all departments to ensure proper execution in meeting client demands.

Workforce Planning Staffing Recruitment Training Quality Assurance Operations Management Data Analysis Strategic Planning Process Improvement

Workforce Supervisor

HGS

Jan 2019 - Present (6 years 6 months)

Led and motivated Scheduling Analysts to create Short-Term and Long-Term Forecasts and schedules. Shared recommendations with Operations to assist in hitting their KPIs on a weekly basis.

Scheduling Forecasting KPIs Team Leadership Data Analysis Performance Optimization Communication Problem Solving

Global Resource Planner

Results Manila Inc

Jan 2017 - Present (8 years 6 months)

Led weekly client meetings with Account Operations and leaderships, providing previous week/month KPI Scores, current and future staffing plans based on client initiatives. Highlighted achievements and opportunities as agreed on State-of-Work.

Client Management KPIs Staffing Accounting Operations Performance Analysis Strategic Planning Data Presentation Relationship Building

Workforce Scheduler & Capacity Analyst

Genpact

Jun 2010 - Present (15 years 1 month)

Led weekly and daily staffing review meetings with management and conducted intraday analysis detailing previous and current week's performance. Contributed to operational efficiency through detailed performance insights.

Staffing Problem Solving Process Improvement

Collection Service Associate

Firstsource

Oct 2009 - Present (15 years 9 months)

Maintained good relationships with clients, debtors, other sources, and attorneys. Ensured effective communication and resolution in collection services.

Communication Negotiation Legal Compliance Financial Services Customer Service Relationship Building

Customer Service Representative

KGB Philippines

Jul 2008 - Present (17 years)

Provided accurate and speedy answers to various customer queries. Ensured high levels of customer satisfaction through effective communication.

Customer Service Communication Skills Customer Satisfaction Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

University of Perpetual Help System

Bachelor of Science, Computer Engineering

Activities and societies: Six Sigma Greenbelt Training; LEAN Six Sigma Training; T.r.A.P People Management; Call Center in a Box - Contact Center Association of the Philippines

Studied Computer Engineering, focusing on core competencies such as analytical thinking, fostering innovation, and flexibility. Gained knowledge in administration and management principles, including strategic planning and resource allocation.