Katrina Mae Rallon

I am a dedicated and performance-oriented professional with over 10 years of experience in workforce management and technical support. My career began at Teleperformance Philippines, where I honed my skills in real-time monitoring, scheduling, and forecasting. I have consistently demonstrated my ability to analyze performance metrics and provide actionable recommendations that drive profitability and efficiency.

Throughout my journey, I have taken on various roles, from Technical Support Representative to Mission Control Supervisor, where I led teams in optimizing workforce strategies. My strong analytical skills, combined with my proficiency in tools such as eWFM, Nice, and Zendesk, have enabled me to effectively manage staffing and scheduling in high-pressure environments. Currently, I am leveraging my expertise as a Workforce Management Specialist, focusing on healthcare projects and ensuring that service level goals are met through meticulous planning and analysis.