KA
Open to opportunities

Katrina Amodia

@katrinaamodia

Workforce Management Associate with strong customer service skills.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Workforce Management Associate with a solid background in customer service and team management. My experience at Accenture has equipped me with the skills to establish clear communication channels among staff, manage scheduling updates, and efficiently handle time-off requests. I pride myself on providing real-time support during high-volume periods, ensuring that staffing levels are adequate and minimizing wait times for customers.

Prior to my current role, I honed my customer service skills at Accenture and Stream Global Services, where I consistently achieved high levels of customer satisfaction. My ability to handle complaints professionally and enhance scheduling efficiency has led to significant improvements in resource utilization. I am passionate about teamwork and problem-solving, always striving for operational excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

AC
Current

Workforce Management Associate

Accenture

Jan 2023 - Present (2 years 5 months)

Established clear communication channels among staff members regarding scheduling updates or conflicts. Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved. Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.

Education

Degrees, certifications, and relevant coursework

UM

University of Cebu Lapu Lapu And Mandaue

Bachelor of Science, Electronics and Communication Engineering

Activities and societies: Elected as President for Institute of Electronics and Communication Engineers of the Philippines Student Chapter - UCLM in 2013

Completed a Bachelor of Science in Electronics and Communication Engineering. Elected as President for the Institute of Electronics and Communication Engineers of the Philippines Student Chapter - UCLM in 2013, demonstrating leadership and organizational skills.

MT

Mindanao University of Science and Technology

Bachelor of Science, Electronics and Communication Engineering

Undertook a Bachelor of Science in Electronics and Communication Engineering. Gained foundational knowledge and skills in electronics and communication principles.

Tech stack

Software and tools used professionally

Interested in hiring Katrina?

You can contact Katrina and 90k+ other talented remote workers on Himalayas.

Message Katrina

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Katrina Amodia - Workforce Management Associate - Accenture | Himalayas