NMNoemi Macasaquit
@noemimacasaquit
Results-driven Operations Manager with a focus on process optimization.
PhilippinesWhat I'm looking for
I am a results-driven Operations Manager with extensive experience in operations management, customer service, and administrative support. My proven ability to optimize processes and enhance productivity has consistently led to high-quality assurance for teams and clients. I have a strong background in team leadership, performance management, and customer relations, ensuring seamless operations and exceptional service delivery.
In my current role at Concentrix CVG Philippines, I have improved call center efficiency by optimizing financial performance and operational delivery, which has significantly increased productivity. I am passionate about developing high-performing teams through upskilling leaders and coaching staff, resulting in exceptional service delivery and alignment across stakeholders.
Experience
Work history, roles, and key accomplishments
Operations Manager
Concentrix CVG Philippines, Inc.
May 2022 - Present (3 years 1 month)
As Operations Manager, I improved call center efficiency and service quality through data-driven strategies, leading to increased productivity and alignment across stakeholders. I developed high-performing teams by coaching staff and upskilling leaders, ensuring exceptional service delivery.
Specialist, Operations Support
Concentrix CVG Philippines, Inc.
Jan 2021 - Apr 2022 (1 year 3 months)
In my role as Specialist in Operations Support, I implemented Leadership Academy strategies and strengthened leadership development through effective coaching and onboarding, ensuring the adoption of best practices for improved performance.
Team Leader, Operations
Concentrix CVG Philippines, Inc.
May 2016 - Dec 2020 (4 years 7 months)
As a Team Leader, I managed daily operations, ensuring compliance with policies and performance standards. I drove performance excellence through effective coaching and conducted data-driven analysis to identify skill gaps and implement development plans.
Customer Service Associate
Concentrix CVG Philippines, Inc.
Jul 2013 - May 2016 (2 years 10 months)
In my role as a Customer Service Associate, I assisted customers with technical issues and product inquiries, ensuring prompt solutions. I identified complex problems and handled escalations, driving customer retention and enhancing the overall customer experience.
Education
Degrees, certifications, and relevant coursework
UDUniversity of the Philippines – Diliman
Bachelor of Science, Materials Engineering
2006 - 2011
Studied Materials Engineering, focusing on the properties and applications of materials in various industries. Developed skills in material selection, processing, and performance evaluation, preparing for a career in engineering and technology.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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