Jonald Imperial

I am a dedicated workforce management professional with extensive experience in resource planning and scheduling. My journey began as a Customer Service Representative, where I honed my communication skills and developed a strong understanding of customer needs. Over the years, I have progressed through various roles at Sutherland Global Services, culminating in my current position as Associate Manager-Resource Planner.

In my current role, I am responsible for meticulous manpower planning, ensuring alignment with budget and revenue projections. I leverage historical data to provide accurate guidance for hiring and training initiatives, contributing to the overall efficiency of our service delivery. My analytical skills allow me to optimize employee schedules, ensuring that we meet service level requirements while also considering employee well-being and business goals.

I am passionate about continuous learning and thrive in environments that challenge me to grow. I aim to bring my expertise in workforce management to a new organization where I can contribute to process improvements and drive operational success.