Looking for a job

Vanshika Thakur

@vanshikathakur1

Message

I manage international client accounts and resolve complex customer concerns.

India

Message

What I'm looking for

I'm looking for a client-facing role where I can manage accounts, resolve complex concerns, strengthen customer relationships, and collaborate with internal teams to improve service delivery.

I'm currently managing client accounts at Power Dental Studio, supporting dentists and clinical technicians across the US with orders, case updates, CRM documentation, and issue resolution.

Previously, I delivered real-time support for American Express and T-Mobile customers, handling account, billing, and financial-service queries through chat and calls. I build long-term client relationships through clear communication, empathy, and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Specialist

Current

Power Dental Studio

Aug 2025 - Present (1 year 2 months)

Provide end-to-end support to dentists and clinical technicians, manage client accounts, track orders, and maintain CRM records. Resolve client concerns and collaborate with internal teams to improve workflow efficiency.

Customer Relationship Management CRM Communication Skills Issue Resolution Workflow Optimization Dental Support

Senior Client Support Executive

American Express

Dec 2022 - Feb 2025 (2 years 2 months)

Delivered real-time international customer support through live chat for American Express clients. Provided tailored solutions for account queries and financial service issues while maintaining strict privacy and compliance standards.

Customer Support Live Chat Financial Services Compliance Communication Skills Active Listening

Client Service Experience

Ienergizer

Oct 2021 - Nov 2022 (1 year 1 month)

Handled calls and chat queries for T-Mobile international customers regarding billing and account services. Provided accurate support using CRM tools and Excel-based data systems, and managed inbound and outbound calls to convert leads into course sales.

Customer Support CRM Excel Communication Skills Lead Conversion

Content Writer & Social Media Manager

Nudeye Productions LLP

Jun 2019 - Sep 2019 (3 months)

Created and managed digital content across social media platforms and the official website. Promoted projects including 'Hamare Kabir' and covered events at Crowne Plaza Greater Noida and The Leela Gurugram.

Content Creation Social Media Management Brand Visibility Visual Storytelling