Open to opportunities

Vanshika Taneja

@vanshikataneja

Message

I improve cash flow through billing operations, collections, and customer account resolution.

India

Message

What I'm looking for

I'm looking for a billing, accounts receivable, collections, customer excellence, or business operations role where I can improve cash flow, resolve complex account issues, strengthen customer outcomes, and contribute through cross-functional collaboration.

I'm managing end-to-end Accounts Receivable for restoration projects at Full Service Pros LLC, coordinating collections with insurance carriers, adjusters, law firms, mortgage companies, and homeowners.

I manage 91+ client accounts and achieved a 92.78% year-to-date collection rate in 2026. I've recovered $319,298.62 from a settled portfolio of $344,130.54 while using Salesforce to track accounts, follow-ups, case progress, and payment reconciliation.

Previously at Sutherland – FIS Global, I investigated complex banking and bill-pay issues, maintained 95%+ SLA adherence, achieved 96% CSAT, and sustained 93.7%+ quality scores. I also collaborated with nine cross-functional teams and received Top Performer of the Month recognition in October 2024 and January 2025.

My experience also includes customer support, payment arrangements, dispute escalation, branch operations, staff management, training, admissions counselling, revenue support, and business development.

Experience

Work history, roles, and key accomplishments

Current

Billing Operations Manager

Current

Full Service Pros LLC

Jun 2025 - Present (1 year 2 months)

Managed the complete Accounts Receivable lifecycle for restoration projects, ensuring timely collections and payment reconciliation. Achieved a 92.78% collection rate and recovered $319,298.62 in receivables.

Accounts Receivable Collections Payment Reconciliation Dispute Resolution Cash Flow Management Reporting Compliance

Sr. Customer Excellence Lead - Bill Pay

Sutherland - FIS Global

Aug 2024 - May 2025 (9 months)

Handled complex banking-related queries and conducted payment investigations with accuracy and compliance. Achieved 95%+ SLA adherence and a CSAT of 96%.

Banking Operations SLA Management Customer Satisfaction Quality Assurance Cross Functional Collaboration

Centre Head

Excel Group Pvt. Ltd

Jan 2023 - Aug 2024 (1 year 7 months)

Oversaw all center operations, from student training and scheduling to customer service and staff management. Collaborated with sales teams to increase admissions and meet revenue targets.

Operations Management Training Quality Assurance Compliance

Branch Head

UK International Pvt Ltd

Oct 2022 - Dec 2022 (2 months)

Managed full-scale operations for the branch, including team recruitment, client servicing, and business development. Increased branch visibility and revenue through outreach and strategic collaborations.

Branch Operations Recruitment Client Servicing Business Development Team Management Budgeting Reporting

Branch Head and Counsellor

SS Bollywood Academy

Apr 2021 - Oct 2022 (1 year 6 months)

Led end-to-end branch operations, overseeing team recruitment, admissions counselling, client relationship management, and business development initiatives. Directed branch administration including budgeting and MIS reporting.

Branch Operations Recruitment Admission Counselling Client Relationship Management Business Development Team Management Budgeting MIS Reporting

Sr. Customer Excellence Associate

Teleperformance Pvt Ltd. - Green Dot Banking

Delivered support for a U.S.-based financial service client, handling account queries and transaction disputes. Maintained quality scores above target of 92%.

Customer Support Dispute Resolution Call Handling Quality Assurance Escalation Management