itsmeashfaq User
@itsmeashfaquser
Front Line Manager at GENPACT, leading accounts receivable, billing, and collections operations and supporting process improvement.
IndiaWhat I'm looking for
At GENPACT, I lead day-to-day Accounts Receivable, billing, and collections activities, supporting service levels, productivity, quality, and process compliance.
I manage team performance through coaching, regular reviews, goal setting, and feedback. I also monitor operational metrics and prepare MIS and management reports to identify trends and risks.
At HSBC, I managed collections and customer accounts, followed up on outstanding balances, and negotiated payment commitments. I worked with internal teams to resolve account issues and payment discrepancies.
Earlier, as a Phone Banking Officer at ICICI BANK, I supported customers with banking products, account servicing, and transaction-related queries. I received a Silver Award and recognition for operational performance, people management, and process compliance.
Experience
Work history, roles, and key accomplishments
Led day-to-day Accounts Receivable, billing, and collections activities while supporting service levels, productivity, quality, and process compliance. Managed team performance through coaching, reviews, and performance improvement actions.
Managed collection activities and customer accounts in line with established policies, controls, and service standards. Followed up on outstanding balances and negotiated payment commitments while maintaining accurate account records.
Phone Banking Officer
ICICI Bank
Jan 2006 - Dec 2010 (4 years 11 months)
Provided phone-based customer support for banking products, account servicing, transaction-related queries, and service requests. Resolved customer issues while following banking procedures and verification standards.
Education
Degrees, certifications, and relevant coursework
Sardar Patel Degree College, Osmania University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Sardar Patel Degree College, Osmania University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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