Open to opportunities

Sunil Gahlot

@sunilgahlot

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Finance Operations leader specializing in Accounts Receivable, process improvement, and team leadership.

India

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What I'm looking for

I’m looking for strategic Finance Operations roles where I can lead AR/collections, strengthen SLAs and internal controls, and drive process improvement and automation—bringing both functional depth and people leadership to measurable business growth.

I’m a forward-focused Finance Operations professional with nearly 17 years of experience, specializing in Accounts Receivable, collections strategy, and people management. I’m driven by process excellence—using internal controls, SOPs, and operational readiness to improve how teams deliver results.

I’ve led major transformation initiatives, including transforming ACH processing from a 50–60 day manual process to an 8–10 day digital process with live eMandate registration. I also improved credit management SLAs from 60% to 99% in the second month and maintained high SLAs, achieving 100% customer satisfaction score for six consecutive years.

In my current role as Head – Contact Centre, I built the contact centre from scratch and went live with 65+ FTEs, implementing CRM and Convox to strengthen service delivery and process flow. I bring strong cross-functional engagement, root-cause analysis, and automation mindset—along with leadership that mentors teams to hit SLA/KPI targets while continuously enhancing the AR and cash application lifecycle.

Experience

Work history, roles, and key accomplishments

Current

Head – Contact Centre

Current

Indbank Support Services Limited

Sep 2024 - Present (1 year 8 months)

Built the Mumbai contact centre from scratch and went live with 65+ FTEs. Implemented CRM and Convox to standardize process flow and enable operational readiness.

Contact Centre Operations CRM Implementation Convox Team Management SOP Development

Manager – Accounts Receivable

Pine Labs Private Limited

Aug 2018 - Aug 2024 (6 years)

Directed Accounts Receivable and collections by designing portfolio collection plans based on aging and driving improvements in collection outcomes while reducing bad debts and delinquencies. Managed 90+ day bucket performance with root-cause analysis, audit/reconciliation of rejected invoices, and governance via SOPs and SLA-based reviews.

Accounts Receivable Collections Strategy Root Cause Analysis Accounts Reconciliation Credit Operations Process Automation

Business Process Lead

TCS

Apr 2011 - Aug 2018 (7 years 4 months)

Led cash apps and credit operations through SIPOC and defect logging, and coached teams to meet collection and service targets. Managed dispute and chargeback closures with external partners, ensured timely account cash clearance within TAT, and drove process transitions and quality improvements.

Cash Apps Operations Credit Operations Defect logging Dispute Resolution

Process Developer

Genpact

Oct 2010 - Apr 2011 (6 months)

Improved cash flow by following up with sales and service teams to reduce DSO while serving as a dispute resolver for accounts receivable. Controlled AR and supported profitability by applying accounting policies and supervising financial processes in line with accounting norms.

Accounts Receivable Dispute Resolution DSO Accounting Systems Transaction Monitoring

Executive – Operations

Receivable Management Services

Jul 2007 - May 2010 (2 years 10 months)

Managed receivables operations including operational execution and dispute handling while supporting accounting controls and cash application processes. Followed defined procedures to ensure accurate, timely processing and adherence to financial norms.

Receivables Management Operations Operations Cash Application Accounting Controls Data Reconciliation