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Vanshika Gupta

@vanshikagupta6

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Client Success Manager focused on retention, onboarding, and account growth across e-commerce marketplaces.

India

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What I'm looking for

I’m looking for a client success role where I can own onboarding, retention, and upsell for marketplace accounts—resolving escalations quickly, using data-driven insights to improve satisfaction, and partnering cross-functionally to deliver measurable growth.

I’m a Client Success Manager with 3+ years of experience driving retention, catalogue operations, and account growth across the e-commerce ecosystem. At Cache Labs, I managed 100+ client portfolios as the primary point of contact, and at HYPD I coordinated with 20+ brand partners across skincare, beauty, fashion, and home décor.

I combine client-facing ownership with operational depth—handling onboarding, upsell/cross-sell, and escalations while translating data and platform expertise into stronger client outcomes. I’m fluent in Amazon Seller Central, Myntra Seller Hub, and Shopify, with hands-on catalogue accuracy (including SEO optimization), competitive and price analysis, and cross-functional work that improved UX through a Visual Merchandising homepage redesign, alongside a record of highest CSAT at Flipkart Operational.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Cache Labs

Apr 2024 - May 2026 (2 years 1 month)

Managed 100+ client accounts as the primary point of contact, driving retention and account growth through upsell/cross-sell initiatives. Resolved escalations and partnered with product, operations, and marketing teams to ensure seamless end-to-end client delivery.

Client Relationship Management Escalation Management E Commerce Operations Catalogue Management Strategic Planning Data Driven Decision Making Cross Functional Collaboration Amazon Seller Central Myntra Seller Hub Shopify Google Sheets Visual Merchandising

Catalogue Specialist

Assembly Luggage

Jan 2024 - Apr 2024 (3 months)

Managed end-to-end catalogue operations across Amazon, Myntra, and Shopify, ensuring accuracy and SEO optimization. Analyzed sales data and category trends to improve product discoverability and collaborated with marketing and logistics on active campaigns and inventory alignment.

E Commerce Operations Catalogue Management Amazon Seller Central Myntra Seller Hub Shopify Data Driven Decision Making Strategic Planning

Cataloguing Executive

HYPD Marketing Technologies Pvt. Ltd.

Aug 2022 - Dec 2023 (1 year 4 months)

Managed digital content for 10+ brands and performed QA/QC of catalogue listings to ensure brand consistency and platform compliance. Led a cross-functional Visual Merchandising initiative to redesign the app homepage and conducted competitive benchmarking and price analysis for positioning and pricing decisions.

Catalogue Management Visual Merchandising Competitive Analysis Cross Functional Collaboration Data Driven Decision Making Strategic Planning

Customer Executive

Flipkart Operational

Feb 2022 - Jun 2022 (4 months)

Handled end-to-end customer experience, resolving inquiries with empathy and efficiency across voice and digital channels. Achieved the highest CSAT score in the team, reflecting consistent service excellence.

Customer Experience Management Customer Support Voice Channels Digital Channels