Noah User

I’m a Customer Success Manager with 6+ years of experience in B2B SaaS onboarding, product adoption, and client retention, focused on turning product value into measurable business outcomes. I’m passionate about HR technology and building consultative, long-term partnerships with senior stakeholders.

In my current role, I manage the end-to-end customer lifecycle—onboarding, adoption, expansion, and renewals—using proactive account health monitoring and usage analysis to reduce churn by 20%. I lead Quarterly Business Reviews to align product delivery with business outcomes and have driven 10% revenue growth through upsell and cross-sell.

I also strengthen adoption through structured product training and onboarding sessions for client POCs, enabling independent platform usage and higher adoption rates. Previously, I led a high-volume operational team, improving productivity by 25% and reducing client escalations by 20%, and I started with data-accuracy work as a Listing Specialist, optimizing workflows to increase image match rate by 40% and reduce audit time by 50%.