Vaniecia Chargois

Follows company procedures and safety standards, maintains accurate records and timekeeping, independently manages daily routes, and communicates professionally with customers and team members.

Led and supported a team of 13 diagnostic schedulers, supported healthcare scheduling workflows, communicated with hospitals and providers, audited cases for accuracy and compliance, and created Excel spreadsheets to monitor performance.

Scheduled diagnostic services such as X-rays, EKGs, and labs, created and updated patient charts, sent diagnostic orders through Epic, fax, and email, and coordinated with hospitals and healthcare providers.

Provided high-volume telephone support to veterans, collected and updated customer information, performed transfers, identified and escalated concerns, and met daily call-volume and productivity requirements.

Diagnosed and resolved customer technical issues, assisted with software updates and troubleshooting, explained technical solutions clearly, and documented issues and escalated unresolved problems.

Resolved customer claims, equipment, account, and service issues, maintained accurate customer records, and consistently met performance goals.

Managed high-volume customer inquiries, handled billing, accounts, equipment, and service issues, updated customer information, and processed equipment orders.

Pursuing a Process Operator program at Lamar University, ongoing since August 2025.

Completed a CDL training program at Lovetts Training Academy in October 2025.

Earned a high school diploma from Central Medical Magnet High School from 1993 to 1997.