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Vanessa RamirezVR
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Vanessa Ramirez

@vanessaramirez

Customer service and administrative specialist with 10+ years managing remote teams and properties.

Guatemala
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What I'm looking for

I seek a remote or hybrid role managing customer service, reservations, or administrative operations where I can lead teams, improve processes, and support client satisfaction.

I am a bilingual (Spanish/English) customer service and administrative specialist with over a decade of experience managing remote operations and teams in property management, reservations, and client services. I combine hands-on operational oversight with strong communication and conflict-resolution skills to maximize occupancy and guest satisfaction.

As Regional Manager for Rent in Brussels – Rent a Home, I oversee 55–100 properties across platforms like Airbnb, Booking, and Expedia, and use PMS and SAP systems to streamline operations. I am also a Certified Sworn Translator and experienced English teacher who develops adaptive lessons and contributes to curriculum design.

I bring proven administrative strengths from roles in accounting, HR support, invoicing, and event coordination, and I pursue continuous professional development to expand my translation credentials and teaching expertise.

Experience

Work history, roles, and key accomplishments

IA
Current

English Teacher

International Business Academy

Sep 2021 - Present (4 years 1 month)

Teach English to children and adults in-person and remotely, track learner progress, adapt lessons to individual needs and contribute to curriculum design to improve outcomes.

IA

English Teacher, Children’s Program

Instituto Guatemalteco Americano

May 2015 - Jan 2020 (4 years 8 months)

Delivered engaging English lessons for children using games, stories, and music, focusing on all four language skills and collaborating with families to support student progress.

IA

English Teacher

Instituto Guatemalteco Americano

May 2015 - Jan 2020 (4 years 8 months)

Delivered engaging English lessons for children using games, stories and music, focused on all four language skills and collaborated with families to support student progress.

AG

Event Assistant

Asociación Canófila de Guatemala

Jan 1995 - Jan 2018 (23 years)

Coordinated logistics and supported judges for national and international dog shows, acting as liaison and ensuring smooth event operations.

Education

Degrees, certifications, and relevant coursework

II

Instituto Guatemalteco Americano (IGA)

Teachers Training Course, English Language Teaching

2019 - 2019

Completed a Teachers Training Course (TTC) in 2019 focused on English language teaching methodologies.

IG

IGCPA

Fiscal Reform Training, Fiscal Policy / Accounting

2012 - 2012

Completed coursework or training on fiscal reform in 2012.

IR

IGCPA (Fiscal Reform)

Certificate, Fiscal Policy / Taxation

2012 - 2012

Completed training on fiscal reform topics provided by IGCPA.

LU

Loyola de Guatemala University

Sworn Translator Certification, Translation / Linguistics

2011 - 2012

Completed sworn translator certification coursework and obtained certification in Orlando, Florida, with Guatemalan national certification pending.

MU

Mariano Gálvez University

Program of Studies Completed, Business Administration

2006 - 2011

Completed the Business Administration program between 2006 and 2011.

MU

Mariano Gálvez de Guatemala University

Business Administration (program completed), Business Administration

2006 - 2011

Completed the Business Administration program of studies between 2006 and 2011.

CC

Colegio Capouilliez

High School Diploma, Secondary Education

1981 - 1996

Completed secondary education (high school) at Colegio Capouilliez.

Dale Carnegie Training logoDT

Dale Carnegie Training

Certificate, Communication / Human Relations

1995 - 1995

Completed Effective Communication and Human Relations training to develop interpersonal and leadership skills.

DT

Dale Carnegie Training

Professional Training, Communication / Human Relations

1995 - 1995

Completed Dale Carnegie training in Effective Communication and Human Relations in 1995.

II

Instituto Guatemalteco Americano (IGA)

TOEFL Preparation, English Language / Test Preparation

1984 - 1995

Attended TOEFL preparation courses at IGA during 1984–1995.

Tech stack

Software and tools used professionally

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Vanessa Ramirez - English Teacher - International Business Academy | Himalayas