Vanessa Ramirez
@vanessaramirez
Customer service and administrative specialist with 10+ years managing remote teams and properties.
What I'm looking for
I am a bilingual (Spanish/English) customer service and administrative specialist with over a decade of experience managing remote operations and teams in property management, reservations, and client services. I combine hands-on operational oversight with strong communication and conflict-resolution skills to maximize occupancy and guest satisfaction.
As Regional Manager for Rent in Brussels – Rent a Home, I oversee 55–100 properties across platforms like Airbnb, Booking, and Expedia, and use PMS and SAP systems to streamline operations. I am also a Certified Sworn Translator and experienced English teacher who develops adaptive lessons and contributes to curriculum design.
I bring proven administrative strengths from roles in accounting, HR support, invoicing, and event coordination, and I pursue continuous professional development to expand my translation credentials and teaching expertise.
Experience
Work history, roles, and key accomplishments
English Teacher
International Business Academy
Sep 2021 - Present (4 years 1 month)
Teach English to children and adults in-person and remotely, track learner progress, adapt lessons to individual needs and contribute to curriculum design to improve outcomes.
Regional Manager, Customer Service
Rent in Brussels – Rent a Home
Jun 2014 - Present (11 years 4 months)
Oversee 55–100 short-term rental properties across Airbnb, Booking, and Expedia; manage reservations, guest relations, housekeeping, and issue resolution to maximize occupancy and service quality.
Regional Manager
Rent in Brussels – Rent a Home
Jun 2014 - Present (11 years 4 months)
Manage 55–100 short-term rental properties remotely across Airbnb, Booking and Expedia, overseeing reservations, guest relations, housekeeping and issue resolution to maximize occupancy and streamline operations using PMS and SAP.
Sworn Translator
Freelance
Jan 2011 - Present (14 years 9 months)
Provide certified English–Spanish translation of legal, academic and business documents ensuring linguistic accuracy and cultural relevance; pursuing national certification in Guatemala.
English Teacher, Children’s Program
Instituto Guatemalteco Americano
May 2015 - Jan 2020 (4 years 8 months)
Delivered engaging English lessons for children using games, stories, and music, focusing on all four language skills and collaborating with families to support student progress.
English Teacher
Instituto Guatemalteco Americano
May 2015 - Jan 2020 (4 years 8 months)
Delivered engaging English lessons for children using games, stories and music, focused on all four language skills and collaborated with families to support student progress.
Event Assistant
Asociación Canófila de Guatemala
Jan 1995 - Jan 2018 (23 years)
Coordinated logistics and supported judges for national and international dog shows, acting as liaison and ensuring smooth event operations.
Administrative & Accounting Assistant
Compañía Petrolera del Sur, S.A.
Apr 2005 - Feb 2015 (9 years 10 months)
Managed invoices, reports, travel arrangements and HR files, supported audits and internal operations to maintain accurate financial and administrative records.
Administrative Assistant
Petro Energy, S.A.
Jan 2003 - Apr 2005 (2 years 3 months)
Provided executive support, managed calendars and prepared internal reports to support company administration and communications.
Receptionist / Payment Admin
Compañía General de Combustibles
Jul 2000 - Dec 2002 (2 years 5 months)
Handled reception duties, processed payments and maintained records to ensure accurate front-desk and payment operations.
Cashier
Banco Continental
Feb 1999 - Jun 2000 (1 year 4 months)
Managed cash transactions and ensured accurate reporting and reconciliation to maintain daily financial accuracy.
Education
Degrees, certifications, and relevant coursework
Instituto Guatemalteco Americano (IGA)
Teachers Training Course, English Language Teaching
2019 - 2019
Completed a Teachers Training Course (TTC) in 2019 focused on English language teaching methodologies.
IGCPA
Fiscal Reform Training, Fiscal Policy / Accounting
2012 - 2012
Completed coursework or training on fiscal reform in 2012.
IGCPA (Fiscal Reform)
Certificate, Fiscal Policy / Taxation
2012 - 2012
Completed training on fiscal reform topics provided by IGCPA.
Loyola de Guatemala University
Sworn Translator Certification, Translation / Linguistics
2011 - 2012
Completed sworn translator certification coursework and obtained certification in Orlando, Florida, with Guatemalan national certification pending.
Mariano Gálvez University
Program of Studies Completed, Business Administration
2006 - 2011
Completed the Business Administration program between 2006 and 2011.
Mariano Gálvez de Guatemala University
Business Administration (program completed), Business Administration
2006 - 2011
Completed the Business Administration program of studies between 2006 and 2011.
Colegio Capouilliez
High School Diploma, Secondary Education
1981 - 1996
Completed secondary education (high school) at Colegio Capouilliez.
Dale Carnegie Training
Certificate, Communication / Human Relations
1995 - 1995
Completed Effective Communication and Human Relations training to develop interpersonal and leadership skills.
Dale Carnegie Training
Professional Training, Communication / Human Relations
1995 - 1995
Completed Dale Carnegie training in Effective Communication and Human Relations in 1995.
Instituto Guatemalteco Americano (IGA)
TOEFL Preparation, English Language / Test Preparation
1984 - 1995
Attended TOEFL preparation courses at IGA during 1984–1995.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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