Vanessa Pardal
@vanessapardal
Multilingual professional specializing in customer relations and problem resolution.
GermanyWhat I'm looking for
I am a multilingual professional with extensive experience in customer service and client communication. Over the years, I have honed my skills in managing high-volume inquiries and providing tailored solutions to diverse customer profiles. My background in law has equipped me with a strong understanding of compliance and problem resolution, enabling me to deliver effective communication and support to clients.
Throughout my career, I have successfully managed client relationships in various roles, including as a Customer Relations and Debt Management Specialist at a law firm. My ability to explain complex procedures in an accessible manner has been pivotal in ensuring customer satisfaction. I am now seeking to leverage my skills in a dynamic, multicultural environment where I can focus on direct client contact and problem-solving.
Experience
Work history, roles, and key accomplishments
Customer Relations & Debt Management Specialist
A.De A Thayde & Associados
Nov 2017 - Dec 2023 (6 years 1 month)
Managed client interactions for a law firm, providing support and tailored solutions for debt inquiries. Ensured compliance with financial policies while enhancing customer satisfaction through effective communication and process improvements.
Lawyer for Debt Collection
José António Silva Esousa & Associados
Jul 2007 - Nov 2017 (10 years 4 months)
Specialized in banking law and debt recovery, managing a prestigious portfolio of clients and providing comprehensive legal services, including advice on labor law and insolvency proceedings.
Customer Support & Contract Specialist
MGLCC Consulting
May 2016 - Aug 2016 (3 months)
Handled client inquiries and contract concerns, introducing customizable templates to streamline document processing and maintain detailed customer records for efficient access.
Independent Management of a Guesthouse
Casa Amarela Guesthouse
Jul 2007 - Aug 2016 (9 years 1 month)
Independently managed guesthouse operations, optimizing reservations and customer service while building strong relationships with international guests to ensure satisfaction and repeat bookings.
Education
Degrees, certifications, and relevant coursework
ILISCTE - Instituto Universitário de Lisboa
Master in Business and Labour Law, Business and Labour Law
2013 - 2015
Specialized in corporate, commercial, and employment law with a strong focus on business and HR management.
ULUniversidade Lusófona
Law Degree, Law
2002 - 2007
Completed a law degree focusing on various areas of law including banking law, civil liability, and commercial law.
Availability
Location
GermanyAuthorized to work in
Job categories
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