Wiktoria Czyż

I served as a key point of contact for international clients, handling enquiries and service requests in English, German and Polish. I prepared tailored offers and coordinated individual and group reservations, aligning client requirements with service availability. I liaised with group organisers and internal departments to coordinate service delivery and manage changes to bookings. I resolved cl

I provided front-desk support to international clients, responding to enquiries in person, by phone and by email. I communicated in English, German and Polish, helping clients with reservations and service-related questions. I assisted with check-in and check-out, handled payments and maintained accurate guest records. I with colleagues across departments to respond to client requests and resolve

Completed a master’s degree in International Business taught entirely in English. Relevant coursework included Global Financial Markets, International Business Law, Business Forecasting and Cross-Cultural Management.
Participated in international academic programmes focused on brand management, innovation and data analytics, gaining experience collaborating across cultures and communicating in Eng

Completed a bachelor’s degree in Applied Linguistics, specialising in German and English. Developed written and verbal communication skills, cultural awareness and attention to detail through language study and translation practice. Gained practical experience during a translation internship involving English and German, strengthening my ability to work accurately with texts and communicate across