Vanessa Navarro

Managed a high-volume bilingual live chat queue for Zillow.com, providing accurate property and pricing information to prospective US homeowners. Analyzed customer needs mid-chat, quality-checked and routed high-value sales leads to licensed real estate agents.

Worked as a Live Chat Specialist at Expert Global Solutions.

Audited and managed real estate broker profile data as part of a specialized back-office administration unit. Maintained operational standards through administrative verification processes and monitoring.

Audited and managed real estate broker profile data as an account verifier within a back-office administration unit. Maintained web platform operational standards through data entry, active profile monitoring, and monthly administrative system verification.

Worked as Live Chat Specialist at Expert Global Solutions (now Alorica).

Worked as an Intérprete at LanguageLine Solutions.

Facilitated high-stakes, real-time English/Spanish consecutive oral interpretation across specialized medical, legal, and insurance business accounts. Provided emergency communications support including 911 dispatch, law enforcement, and Child Protective Services (CPS).

Facilitated real-time consecutive English/Spanish interpretation across medical, legal, and insurance business accounts. Provided support for emergency communications including 911 dispatch, law enforcement, and Child Protective Services (CPS).

Served as a bilingual live chat sales representative for T-Mobile in a remote home-office environment. Managed multi-chat queues, identified friction points during chats, and used retention scripts to save high-risk accounts and minimize churn.

Worked as a Live Chat Specialist at TTEC.

Provided administrative back-office customer support for United Healthcare, handling medical insurance claims, coverage updates, and provider billing data. Coordinated with pharmacies and medical professionals to process authorized controlled medication refills and resolve profile discrepancies.

Worked as an Atención al Cliente Bilingüe at Expert Global Solutions.

Executed bilingual back-office customer support for United Healthcare, handling medical insurance claims, coverage updates, and provider billing data. Coordinated with pharmacies and medical professionals to process authorized controlled medication refills and resolve profile discrepancies.

Worked as Representante de Atención al Cliente Bilingüe at Expert Global Solutions (now Alorica).

Worked as Representante de Atención al Cliente Bilingüe at Teleperformance.

Worked as an Atención al Cliente Bilingüe at Teleperformance.

Managed Comcast billing accounts, including profile updates and service lifecycle management such as activations, retention, upgrades, and cancellations. Was promoted to a specialized team handling premium high-volume business profiles and performing data accuracy checks across customer databases.

Managed Comcast billing accounts by handling profile updates and service lifecycle management, including activations, retention, upgrades, and cancellations. Promoted to a specialized team handling premium high-volume business profiles and performing data accuracy checks across customer databases.

Served as Assistant Manager executing operational and administrative workflows including shift schedules and cash audits. Managed back-office inventory control, generated logistics optimization data, and maintained relationship records with national product suppliers.

Served as an assistant manager executing operational and administrative workflows including shift schedules, cash audits, and day-to-day storefront logistics. Managed back-office inventory control, generated logistics optimization data, and maintained relationship records with national product suppliers.

Completed a Bachelor program in Industrial Design at CUAAD from 2018 to 2022.

Earned a High School Diploma at Universidad Plantel Niños Héroes from 2012 to 2014.