MAMary Karen Monterrubio Acosta
@marykarenmonterrubio
Bilingual customer service specialist focused on quality assurance and efficient issue resolution.
MexicoWhat I'm looking for
I am a bilingual (Spanish–English) customer service specialist with extensive remote chat support, call center operations, and quality assurance experience. I have a strong customer-centric mindset and a track record of improving processes and reducing complaints.
My background includes monitoring and evaluating customer interactions, providing coaching and feedback to agents, and handling inbound and chat-based inquiries across payments, accounts, and administrative workflows. I am experienced with Office software, Google Meet, Outlook, and maintaining accurate records and follow-ups.
I seek roles where I can apply my conflict resolution, quality assurance, and remote work skills to enhance customer experience and support continuous service improvement.
Experience
Work history, roles, and key accomplishments
COHandled Cash App customer chat inquiries on accounts, payments, deposits, and referral bonuses, delivering accurate and timely resolutions that maintained account security and customer satisfaction.
Payroll Assistant
Solvo
Jan 2025 - Dec 2025 (11 months)
Managed payroll for US companies, adjusted employee schedules, coordinated updates with foreign clients, and tracked tasks and communications using Office tools to ensure timely payroll processing.
Administrative Assistant
Corporativo RS
Jan 2024 - Dec 2025 (1 year 11 months)
Delivered customer support, managed databases, and coordinated internal communications to streamline operations and improve response times.
Call Center Quality Analyst
YASC
Jan 2021 - Dec 2024 (3 years 11 months)
Monitored and evaluated customer interactions, provided coaching and feedback to agents, and tracked quality metrics to reduce complaints and improve service performance.
Call Center Operator
CCSERVICES
Jan 2017 - Dec 2020 (3 years 11 months)
Handled inbound customer calls, resolved inquiries, and maintained accurate records and follow-ups to ensure customer satisfaction and issue closure.
Education
Degrees, certifications, and relevant coursework
Escuela Normal Superior de Yucatán
Degree in Education, English as a Foreign Language
Degree in Education with a focus on English as a Foreign Language.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Interested in hiring Mary Karen?
You can contact Mary Karen and 90k+ other talented remote workers on Himalayas.
Message Mary KarenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
