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Vanessa Murillo

@vanessamurillo

Customer Account Manager at JazzHR who generated $265K+ in Expansion ARR and customized Salesforce dashboards.

United States
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At JazzHR, I generated $265K+ in Expansion ARR and $279K+ in Total Delta ARR through customer expansion, renewals, and consultative sales conversations. I also tracked $4.1M+ in ARR across closed-won renewal and expansion opportunities year-to-date.

I manage 200+ customer accounts quarterly, balancing renewals, expansion opportunities, and revenue targets. In Q1, I delivered $575K in sales results and achieved 95% of quota.

I customize Salesforce reports and dashboards for Account Management and Customer Success teams to improve visibility into pipeline, revenue, and account performance. I also created an AI prompt using management’s approved pricing framework to help standardize renewal offers, and I’m developing an Excel-based renewal pricing calculator pending approval of discount guidelines.

Previously at JazzHR, I generated qualified SaaS pipeline through prospecting, account research, personalized outreach, and follow-up, and earned President’s Club recognition in 2024. At Lee Supply Corporation, I improved customer experience and sales process efficiency by 40% by standardizing pricing and product specifications.

Experience

Work history, roles, and key accomplishments

LC

Showroom Sales Consultant

Lee Supply Corporation

Mar 2020 - Jun 2022 (2 years 3 months)

Improved customer experience and sales process efficiency by 40% by standardizing pricing and product specifications, addressing customer pricing concerns and creating a more transparent showroom experience.

LO

Cabinet Specialist

Lowe's

Jan 2017 - Jan 2020 (3 years)

Ranked #1 in Diamond cabinet sales in 2019 and increased store traffic by 25% through social media and local marketing. Improved contract verification by documenting wood and color expectations and obtaining customer sign-off.

Education

Degrees, certifications, and relevant coursework

Ball State University logoBU

Ball State University

Bachelor of Arts, Business Administration

Bachelor of Arts in Business Administration with a minor in Spanish from Ball State University, completed in 2015.

Tech stack

Software and tools used professionally

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