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Vanessa Mureithi

@vanessamureithi

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Global Operations Manager at Athena, managing a distributed team of 20 and automating administrative workflows.

Kenya

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At Athena, I lead a global team of up to 20 executive partners, matching them with clients across regions and sectors. I also coordinate a portfolio of 15+ clients and executive partners across time zones.

I handle policy and compliance escalations, support pay decisions and compensation analysis, and manage employee lifecycle processes. I track CRM and KPIs in HubSpot and report performance and engagement through Power BI dashboards.

At Kinetic Technology Limited, I managed client programmes for institutional, government and NGO clients, contributing to a 20% increase in client satisfaction and a 15% increase in retention. Earlier, I managed agile e-procurement implementations at M-Tenders Africa, contributing to a 30% improvement in project delivery times.

Experience

Work history, roles, and key accomplishments

Current

Global Operations Manager

Current

Athena

Jun 2025 - Present (1 year 4 months)

Lead a global team of up to 20 executive partners, covering people management, day-to-day operations, coaching and training, and pair them with clients across the US, Europe and other regions. Handle escalations on policy and compliance issues, support pay decisions, and own CRM and KPI tracking reported to leadership.

People Management Operations Coaching Training Pairing Escalation Management Compliance Pay Decisions Compensation Analysis Employment Law CRM KPI Tracking HubSpot Power BI Workday Sunlax Process Automation AI Prompting

Client Success Lead / Key Account Manager

Kinetic Technology Limited

May 2023 - May 2025 (2 years)

Managed client programmes for institutional, government and NGO clients, contributing to a 20% increase in client satisfaction and a 15% increase in retention. Ran client implementations end to end, including an ERP programme with government and regulatory bodies.

Client Management Account Management CRM HubSpot Microsoft Dynamics Zoho Project Implementation Gap Analysis Solution Design User Testing Training Documentation ERP Government Projects Stakeholder Management

Assistant Partnerships Manager

Mwanamke Hodari Campaign

Jan 2023 - Apr 2023 (3 months)

Coordinated partner and community engagement for a women-focused advocacy campaign in Kajiado constituency. Developed proposals and presentations that helped secure new partnerships and grow the campaign's network.

Partnership Management Community Engagement Proposal Development Presentation Skills Networking

Technical Project Manager

M-Tenders Africa

Jul 2020 - Dec 2022 (2 years 5 months)

Managed agile implementations of e-procurement software for clients including M-Pesa Foundation Academy and Nova Pioneer, tracking milestones, deliverables and stakeholder inputs. Led cross-functional teams, contributing to a 30% improvement in project delivery times.