I am a results-driven educator and leader with close to a decade of experience in the outsourcing/offshoring industry. Throughout my career, I have demonstrated a strong ability to create competitive value and lead teams and projects effectively. I am an expert in teams and projects management, with empowering leadership and stringent resource allocative ability.
As a Training Site Lead at ITEL International, I have successfully led and supported projects, reporting, and initiatives to achieve departmental objectives. I manage a team of Training Managers and/or Training Leaders, establishing processes and procedures, work standards, performance objectives, and enforcement through regular oversight. I also aid in the development and maintenance of training plans and SOPs for all programs, ensuring continual improvement and adherence to performance metrics.
I am a member of the Institute of Leadership (MIoL) and have expertise in strategic planning, learning strategies, mentoring, coaching, and presentations. I am skilled in managing training budgets and costs, marketing, project oversight, and allocation. I have a strong focus on staff development, performance management, and curriculum design, ensuring that training programs adequately address the needs of internal and external customers.
