@daynekelly
I build training programs that improve new-hire performance and service delivery.
JamaicaAt Sutherland Global Services, I lead a team of 4–5 trainers delivering new-hire classes and partner with client stakeholders and Service Delivery teams to close performance gaps. I create and refresh training content for new and veteran employees while reporting training contributions to stakeholders.
I've supported StubHub training, developed speed-to-efficiency and remedial initiatives, and built my customer-service foundation across Digicel Jamaica, Global Exchange, ACS, and Sutherland.
Work history, roles, and key accomplishments
Dec 2021 - Present (4 years 9 months)
Managed a team of trainers delivering new hire training classes, performed observations, and provided feedback. Completed reports and presented findings to stakeholders, and partnered with clients to update training content.
Degrees, certifications, and relevant coursework
Bachelor of Science, Marketing
2026 -
Pursuing a Bachelor of Science in Marketing.
Caribbean Secondary Education Certificate, General Studies
2003 - 2010
Completed CXC with 6 subjects.
Caribbean Advanced Proficiency Examination, General Studies
2008 - 2010
Completed CAPE with 6 units.
NCTVET Certificate, Data Entry
Completed NCTVET certification as a Data Entry Clerk, Level 1.
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