Samantha Bryce

I am an experienced Team Manager with six years in the Business Process Outsourcing (BPO) industry, focused on coaching, developing, and mentoring consultants and agents to consistently meet or exceed KPIs.

I excel in fast-paced environments, driving team performance, managing productivity and service levels, and implementing process improvements informed by quality evaluations and client feedback.

My background includes subject matter expertise, acting team management, and frontline consulting for major accounts, with responsibilities across coaching, quality assurance, reporting, workforce monitoring, and payroll verification.

I bring strong time-management, prioritization, and client relationship skills, and a proven record of motivating teams, reducing attrition/shrinkage, and delivering seamless cross-departmental service.