At Arise Virtual Solutions, I ran delivery for a network of 30+ contract trainers across six concurrent U.S. client programs. I planned trainer capacity for each ramp and increased certification success rates by 35% over two years.
For the ed tech client, I traced a certification decline to technology and attendance gaps, then introduced early engagement, pre-start technology sessions, and an attendance SOP. I recovered the Enrollment Success Certification Rate from 47.6% to 66.3% year over year.
As an Operations Manager, I led 200+ employees across two business lines and protected 50–55% gross margins through billable-hours control. I also built QA and compliance frameworks and presented performance, risks, and recommendations to client leadership.
