I am looking for a role that allows me to utilise my translation and administrative skills.
Vanesa Gomez
@vanesagomez
Translator with passion for the environment and community engagement.
What I'm looking for
With over a decade of experience in customer service and sustainability management, I have honed my skills in creating impactful events and workshops that promote environmental awareness. As the Sustainability & Events Manager at Recorra, I successfully organized seminars and managed the Annual Recycling Awards Ceremony, engaging clients and the public to foster positive behavioral changes towards recycling.
My background in customer service, including roles at Legal & General and American Express, has equipped me with strong communication and problem-solving skills. I take pride in building partnerships with external organizations and ensuring customer satisfaction through proactive complaint resolution. My commitment to social inclusion is evident through my volunteer work, including mentoring ex-offenders and co-founding the Repair Café in Worthing.
Experience
Work history, roles, and key accomplishments
Ad hoc Translator
Happy Scribe
Jan 2021 - Present (4 years 5 months)
Provided translation services on an ad hoc basis, ensuring high-quality and accurate translations for various clients.
Sustainability & Events Manager
Recorra
Nov 2019 - Mar 2024 (4 years 4 months)
Managed sustainability seminars and workshops, ensuring compliance with GDPR and health safety. Organized the Annual Recycling Awards Ceremony, overseeing logistics, budget, and client engagement activities.
Customer Service Manager
Recorra
Sep 2014 - Aug 2019 (4 years 11 months)
Handled customer communications, resolved complaints, and supported the accounts department. Organized internal training and liaised with external organizations to enhance service delivery.
Customer Service Consultant
Legal & General
Aug 2012 - Aug 2014 (2 years)
Provided customer support by addressing concerns, updating accounts, and processing returns. Ensured customer satisfaction and identified upselling opportunities.
Fraud Consultant
American Express
Aug 2010 - Nov 2011 (1 year 3 months)
Monitored and investigated fraudulent activities, providing solutions and support to customers. Ensured compliance with company policies and procedures.
Games Translator
Babel Media
Jul 2010 - Jul 2010 (0 months)
Translated game content from English to English, ensuring cultural relevance and accuracy for the target audience.
Financial Administrator
Family Investments
Apr 2010 - Jun 2010 (2 months)
Managed financial records and assisted with administrative tasks, ensuring accuracy and compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Linguist Training
Diploma in Translation, Translation
2020 - 2020
Completed a Diploma in Translation online to enhance language translation skills and professional qualifications.
West Sussex Mind
Mental Health First Aid Course, Mental Health
2019 - 2019
Participated in a Mental Health First Aid Course & Befriending Training to support mental health awareness and assistance.
Risk Facilities
Fire Warden & Extinguisher Course, Safety Training
2018 - 2018
Completed a Fire Warden & Extinguisher Course to ensure safety and compliance in workplace environments.
The Social Matrix Ltd.
Advanced Excel Course, Information Technology
2016 - 2016
Completed an Advanced Excel Course to enhance data management and analysis skills.
National College for Teaching & Leadership
Qualified Teacher Status, Education
2013 - 2013
Achieved Qualified Teacher Status, enabling the pursuit of a career in education and teaching.
University of Valencia
Bachelor of Science, Biology
2006 - 2006
Completed a Bachelor of Science degree in Biology, focusing on various biological sciences and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
intospanish.wordpress.comInterested in hiring Vanesa?
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