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Vanesa Gomez

@vanesagomez

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Translator with passion for the environment and community engagement.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to utilise my translation and administrative skills.

With over a decade of experience in customer service and sustainability management, I have honed my skills in creating impactful events and workshops that promote environmental awareness. As the Sustainability & Events Manager at Recorra, I successfully organized seminars and managed the Annual Recycling Awards Ceremony, engaging clients and the public to foster positive behavioral changes towards recycling.

My background in customer service, including roles at Legal & General and American Express, has equipped me with strong communication and problem-solving skills. I take pride in building partnerships with external organizations and ensuring customer satisfaction through proactive complaint resolution. My commitment to social inclusion is evident through my volunteer work, including mentoring ex-offenders and co-founding the Repair Café in Worthing.

Experience

Work history, roles, and key accomplishments

Current

Ad hoc Translator

Current

Happy Scribe

Jan 2021 - Present (4 years 5 months)

Provided translation services on an ad hoc basis, ensuring high-quality and accurate translations for various clients.

Translation Time Management Editing Proofreading Communication Skills

Sustainability & Events Manager

Recorra

Nov 2019 - Mar 2024 (4 years 4 months)

Managed sustainability seminars and workshops, ensuring compliance with GDPR and health safety. Organized the Annual Recycling Awards Ceremony, overseeing logistics, budget, and client engagement activities.

Event Management GDPR Compliance Customer Engagement Budget Management Public Speaking Training

Customer Service Manager

Recorra

Sep 2014 - Aug 2019 (4 years 11 months)

Handled customer communications, resolved complaints, and supported the accounts department. Organized internal training and liaised with external organizations to enhance service delivery.

Customer Communications Training Data Management Partnership Building Payment Processing Team Collaboration Problem Solving Service Delivery

Customer Service Consultant

Legal & General

Aug 2012 - Aug 2014 (2 years)

Provided customer support by addressing concerns, updating accounts, and processing returns. Ensured customer satisfaction and identified upselling opportunities.

Customer Support Account Management Complaint Handling Data Entry Upselling Customer Satisfaction Communication Skills Problem Solving Time Management

Fraud Consultant

American Express

Aug 2010 - Nov 2011 (1 year 3 months)

Monitored and investigated fraudulent activities, providing solutions and support to customers. Ensured compliance with company policies and procedures.