Open to opportunities

L Glover

@lglover

Customer-focused hospitality and customer service professional with supervisory experience and event coordination skills.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-facing role where I can support teams, deliver great service, and keep events running smoothly—using my coordination, mediation, and GDPR-aware attention to detail to improve every guest experience.

I’m a dedicated, creative professional with a strong background in customer service and team coordination, built through over two years in hospitality and supervisory roles. I’m passionate about customer satisfaction and fostering a positive team environment, and I’ve translated my leadership and organizational strengths into running Dungeons & Dragons sessions—sharpening my creative problem-solving and planning.

In recent roles at Nottingham Motorpoint Arena, I interact with the public, upsell hospitality experiences, help guests find their way around the arena, and run activations with partner brands. As a Box Office Agent, I process ticket paperwork in compliance with GDPR policies, manage customer queries and complaints on event days, and support smooth ticket access. Beyond hospitality, I’ve supported project management and administration for contract operations, handled communications and administrative tasks efficiently in a contact centre and reception/support roles, and worked as a Garment Technician ensuring production quality while managing inventory and preparing materials.

Experience

Work history, roles, and key accomplishments

Current

Hype Team

Current

Nottingham Motorpoint Arena

Sep 2025 - Present (10 months)

Interacted with the public and upsold hospitality experiences at the arena. Assisted with wayfinding and ran customer engagement activations for partner brands.

Customer Service Upselling Public Engagement Wayfinding Hospitality

Current

Box Office Agent

Current

Nottingham Motorpoint Arena

Sep 2025 - Present (10 months)

Helped customers access tickets and processed ticket paperwork in line with GDPR policies. Managed customer queries and complaints on event days.

Ticketing GDPR Compliance Complaint Handling

Garment Technician

IRubber Ltd

Apr 2022 - Mar 2025 (2 years 11 months)

Maintained high-quality production standards while keeping pace with manufacturing demands. Managed inventory and prepared materials for garment production.

Quality Assurance Production Support Inventory Management Materials Preparation Resource Management

AO - Department of Finance

Department of Finance (Premier People)

Aug 2021 - Mar 2022 (7 months)

Supported project management and administration for contract operations. Helped ensure timely completion of tasks and gathered necessary information.

Project Management Support Administration Contract Operations Gathers Information

Contact Centre

Belfast Met (Premier People)

Aug 2020 - Sep 2020 (1 month)

Provided customer service by handling queries and supporting interview-related organization. Managed communications and administrative tasks efficiently.

Customer Service Query Management Interview Coordination Administrative Support

Receptionist/Support Staff

Taylor Statten Camps

Jun 2019 - Aug 2019 (2 months)

Interacted with the public and managed communications and mail for camp operations. Collaborated with team members to help ensure a positive experience for camp participants.

Communications Operations Collaboration Administrative Support