Valeriee Viana
@valerieeviana
I am a Customer Support Specialist delivering empathetic, efficient resolutions and improving customer satisfaction.
ColombiaWhat I'm looking for
I am a Customer Support Specialist with experience delivering timely, accurate solutions across email, phone, and live chat for B2B, SaaS, and B2C clients. I resolve complex cases through investigation and troubleshooting using Zendesk, Jira, Giosg, Slack, and Google Suite.
I prioritize customer satisfaction, implement process improvements based on recurring issues, and mentor teammates while maintaining internal documentation and working with JSON files for technical troubleshooting. I adapt quickly to new systems and thrive in remote, high-volume environments where clear communication and critical thinking drive results.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Wow24/7
Mar 2024 - Jun 2025 (1 year 3 months)
Handled customer inquiries via email, phone, and live chat, resolving cases promptly and implementing process improvements based on recurring issues to improve service efficiency.
Customer Support Representative
Empire Global Solutions
Jan 2023 - Feb 2024 (1 year 1 month)
Served as primary customer liaison for remote support, troubleshooting technical issues using JSON files and collaborating with engineering to resolve complex cases and mentor team members.
Customer Service Representative
Romero Barros Asesores SAS
Apr 2022 - Jan 2023 (9 months)
Acted as frontline representative handling inquiries and upset customers, resolving issues and following up to build trust and ensure high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UAUniversidad del Atlántico
Undertook undergraduate studies at Universidad del Atlántico.
IHInstituto Alexander von Humboldt
Foreign Language Studies
Completed foreign language studies at Instituto Alexander von Humboldt.
High School
Secondary Education
Attended secondary (high school) education.
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring Valeriee?
You can contact Valeriee and 90k+ other talented remote workers on Himalayas.
Message ValerieeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
