Open to opportunities

Wilfredo Tayo

@wilfiiee

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Results-oriented professional with expertise in customer service and technical support.

Philippines

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What I'm looking for

I am looking for a role that allows me to provide exceptional customer service and technical support. I value a company culture that prioritizes customer satisfaction and fosters professional growth. I am seeking a position where I can contribute my skills and knowledge while continuing to learn and develop as a professional.

I am a results-oriented professional with six years of experience in the BPO industry, specializing in customer service and technical support. Throughout my career, I have consistently been a top agent for NPS and customer satisfaction, demonstrating strong technical skills, communication skills, adaptability, and teamwork. I am adept at using Google Calendar, TAS, Oracle, Salesforce, and other tools, and I am committed to continuous learning and professional development.

I am seeking a challenging role as a customer service support with various organizations that prioritize customer satisfaction. I aim to leverage my expertise and drive for excellence to contribute to the success of these organizations while further advancing my career.

Experience

Customer Service Guest Specialist

Concentrix

Jan 2024 - Mar 2024 (2 months)

As a Customer Service Guest Specialist at Concentrix, I assisted travelers with a wide range of queries, including booking flights, hotels, rental cars, and vacation packages. I also provided information on destinations, travel restrictions, visa requirements, and travel insurance options.

Customer Service Technical Support Communication Skills Teamwork ATS Oracle Salesforce

Customer Support and Customer Care Support

Ubiquity Global Service

Aug 2021 - Dec 2023 (2 years 4 months)

At Ubiquity Global Service, I focused on giving customer satisfaction and providing the best resolution. I also assisted customers by listening, finding solutions to problems, making recommendations, and providing assurance and security on their funds.

Customer Support Customer Care Communication Skills Flexibility

Customer Service Representative / Tier 3

PanAsiatic Solution Inc.

May 2017 - Jul 2021 (4 years 2 months)

At PanAsiatic Solution Inc., I maintained customer satisfaction with forward-thinking strategies focused on assisting customers, finding solutions, making recommendations, and ensuring a superior customer experience by addressing concerns and resolving problems swiftly.

Customer Service Technical Support Teamwork Communication Skills Retention