Wilfredo Tayo
@wilfiiee
Results-oriented professional with expertise in customer service and technical support.
PhilippinesWhat I'm looking for
I am a results-oriented professional with six years of experience in the BPO industry, specializing in customer service and technical support. Throughout my career, I have consistently been a top agent for NPS and customer satisfaction, demonstrating strong technical skills, communication skills, adaptability, and teamwork. I am adept at using Google Calendar, TAS, Oracle, Salesforce, and other tools, and I am committed to continuous learning and professional development.
I am seeking a challenging role as a customer service support with various organizations that prioritize customer satisfaction. I aim to leverage my expertise and drive for excellence to contribute to the success of these organizations while further advancing my career.
Experience
Work history, roles, and key accomplishments
As a Customer Service Guest Specialist at Concentrix, I assisted travelers with a wide range of queries, including booking flights, hotels, rental cars, and vacation packages. I also provided information on destinations, travel restrictions, visa requirements, and travel insurance options.
Customer Support and Customer Care Support
Aug 2021 - Dec 2023 (2 years 4 months)
At Ubiquity Global Service, I focused on giving customer satisfaction and providing the best resolution. I also assisted customers by listening, finding solutions to problems, making recommendations, and providing assurance and security on their funds.
Customer Service Representative / Tier 3
May 2017 - Jul 2021 (4 years 2 months)
At PanAsiatic Solution Inc., I maintained customer satisfaction with forward-thinking strategies focused on assisting customers, finding solutions, making recommendations, and ensuring a superior customer experience by addressing concerns and resolving problems swiftly.
Education
Degrees, certifications, and relevant coursework
Wilfredo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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