Valerie Coquita
@valeriecoquita
Results-driven Reservations Manager specializing in revenue optimization, pricing strategy, and OTA management.
PhilippinesWhat I'm looking for
I’m a results-driven Reservations Manager with over 10 years of experience in international hospitality and airline operations, including globally recognized brands such as IHG. I bring proven expertise in revenue optimization, pricing strategy, OTA management, and digital visibility to improve occupancy, ADR, and online distribution performance.
In my current role, I lead and oversee daily reservations operations to ensure accuracy and efficiency. I manage and update the Google Business Profile to enhance online presence, support hotel search visibility on Google, promote room and food & beverage offers across digital platforms, and manage OTA channels including Booking.com, Agoda, and Expedia while monitoring booking trends and competitor activity.
I also coordinate closely with Sales and Front Office teams, supervise group bookings, and handle special requests to protect guest experience end-to-end. Previously, I supported revenue strategy to maximize occupancy and ADR, managed reservations inventory and group blocks, analyzed booking trends with generated reports, and led training initiatives to strengthen team performance while ensuring compliance with IHG standards.
Experience
Work history, roles, and key accomplishments
Reservations Manager
The Tropics at MacArthur Park
Jan 2026 - Present (5 months)
Leads daily reservations operations, ensuring accuracy and efficiency. Manages Google Business Profile and OTA channels (Booking.com, Agoda, Expedia) while monitoring booking trends and coordinating with Sales and Front Office teams.
Assistant Reservations Manager
Voco Doha West Bay Suites
Dec 2021 - Jun 2023 (1 year 6 months)
Supported revenue strategy to maximize occupancy and ADR by managing reservations inventory and group blocks. Analyzed booking trends, coordinated with Sales/Front Office/Revenue teams, and led training initiatives to improve team performance.
Reservations Supervisor
InterContinental Regency Bahrain
Apr 2018 - Apr 2021 (3 years)
Supervised reservations operations to meet revenue targets by monitoring occupancy levels and pricing strategies. Managed team schedules and staff development while ensuring compliance with IHG standards.
Reservations Agent
InterContinental Regency Bahrain
Apr 2015 - Apr 2018 (3 years)
Handled reservations across multiple channels, managing booking changes and guest requests. Maintained accurate reservation records to support smooth guest experiences.
Customer Care Representative
IHG Central Reservations Office
Jan 2014 - Jan 2015 (1 year)
Assisted customers with reservations and loyalty accounts. Resolved customer concerns efficiently to maintain service quality.
Customer Service Agent
Cebu Pacific Air
Jan 2012 - Jan 2014 (2 years)
Provided passenger assistance and handled inquiries to support smooth airport operations. Ensured timely responses and effective service delivery.
Education
Degrees, certifications, and relevant coursework
Centro Escolar University
Bachelor of Science, Hotel & Restaurant Management
Earned a Bachelor of Science in Hotel & Restaurant Management at Centro Escolar University in Manila.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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